Ola Cabs / ANI Technologies Complaints & Reviews

Driver name; m annadurai,
Tn66y4735 white hyundai grand i10
Booking allotted — otp: 5596

The driver asked me where you go, i told i want to go to near thudiyalur (Coimbatore). At that time driver deny because the drop place not geting frequent trip. Driver was cancell the trip. How can i bare the cancellation amount this is not a my mistake.

I bought a pass today.. There were no details about t
It that says pass can't be used for later rides, and when i ask the customer service to cancel it they say they can't do it.
I can't do it either.
They say read terms and conditions.. The terms and conditions links are broken..
Pathetic service and cheats.
Please act on these day light robbers

Sir,
I requested you to unblock my ola account
Mobile no.: [protected]
Email : ashraf. [protected]@gmail.com
I don't know why my has been blocked
This has happaned of about so many time
I think when i was using ola cab on my browser then this will happened, when i was filling my account resistered number then suddenly that was happen
So, i requested you to unblock my account
Your faithfully
Umar

I have taken a ola outstation ride and i have done its payment through phone pay and it was successful but in ola app it doesn't get reflected do i have to pay cash to the driver. I called ola customer executives dozens of time and received mails from them but nothing is happening. Everytime in the mail they say amount is credited between 5-7 working days but now it's been more than a month and nothing has done by ola and i haven't received my amount back.

His name is vikram jit singh maruti suzuki swift pb10ft 5776
He denies my request to pick up after booked cab. Wat the # is it. I never expect this from ola services. Common just take a action against these type of drivers. I m complaining from ludhiana punjab my booking time was 9.45 pm. And main thing is that he don't know how to speak with a customer his way of talking style is so weird plz i request u ola just take a action against him. He don't have rights to talk vid customer in that way the reason is he just not be able to find the location and he behave like this. This is not the right way to talk with your customers. His mobile no. Is. [protected]
I hope u take a action against him
Regards
Sheenz

Recently my father travelled by ola share. Even though the payment was using ola postpaid money driver took rs.256 from him. Even though we argued that from ola post paid the payment will be done. He kept on fooling my father. And when i called him, he argued that he is right.
I'm really dissappointed about this. As of now 256rs is considered as ola postpaid in the app. And the guy kept on fooling my father from the time he picked my father from yelahanka. And he said if the money is not given he may leave my father on the way.
And for your reference my father just asked the driver for confirmation what is cost of the ride at the begining even though he knew it would be ola post paid. And driver took this as advantage. And even after explaining the driver in the middle of ride (By me) he continuosly argues.
How dare he would say this?
I have attached below screenshots for your reference.
I have reached to customer care. Got a very late response. (After 2 months) and the response is that: they are asking me to pay ola post paid and they will refund the money back to ola wallet.'im regular customer to ola and always enjoyed the ride. But this is really disappointingi don't want to use ola service anymore. I stopped it. But customer care doesn't stop eating our head. And kept torturing us. I get so many calls from ola customer care for pay the bill but they hardly answer the question for 30 seconds and all of a sudden they cut the call.. And when i call back again disconnect the call. One of that number is :[protected].
Need justice. So filing a complaint.

The cab driver took his own path to lead our destination, the amount that was said to be paid was rs. 205 and we had already paid a toll tax on the way of rs,.100 on the way to our destination. The driver called us and asked us to pay rs. 300
Also a lady called us (From customer service) and said that we were leading the driver to some other route, but because we didn't wanted to travel to noida, we asked the driver to take the route from delhi itself.
He called and used abusive language and threatened us.
Therefore you must take strict action against it asap.

I booked ola at airport bangalore
Vehicle no driver refused to come to my destination cab no ka 01 ak 3861 the above said vehicle driver has used brutal language and refuse to drive.
At the same time i picked other car
Kindly take action against the owner and driver bcs of this type of attitude ola name is spoiled.
I hope you will take action and reply me the action taken report
My [protected]. [protected]@gmail.com

Hello ola,
Ola driver named avinash swami (Vehicle number – mh 12 pq-1833) came to pick a ride and managed to irresponsibly leave his car without pulling hand brake in a society parking instead of sitting in the car & waiting for riders, this led to collision to another residents bmw 320i car (Mh 12 fp-6566).

How this person can be so irresponsible!!!

Knowing his fault, he agreed to pay for the damages and left his ola tablet as a collateral towards it with bmw owner as ola driver didn’t had money with him to overcome damage amount. Now he is calling the bmw owner &trying to blackmail him for theft of the ola tablet instead of accepting his mistake.

Kindly note this & take necessary action and pay special attention to complaints.

I have attached incidents picture also along with this mail

Ola driver name - avinash swami

Vehicle number - mh-12 pq-1833

Contact number : +91 [protected]

Incident took place - pune, maharashtra

Thanks

Regards

I had booked ola on 24th november and had put correct destination. The estimated charge was around rs 201 from subhashree hotel coimbatore to ranganathan engineering college. Even today the estimated charge for the ride is around the same.. But i had been charged thrice the amount, rs 594 once i reached my destination... I had exam on that day in the morning so i would never put wrong destination... Even after speaking twice to the customer executive and filing complain.. No action was taken.. Being a regular customer of ola.. Its very disappointing.. They are cheating us and charging three times the amount. The drivers are unprofessional as well as the customer executive of ola.

Dear sir/madam
Yesterday i booked prime sadan cab with cnr [protected]. Vehicle no hr 55 aa 8604, driver name neeraj sharma.
I called to diver for pickup, he requested that please come opposite site i m there. Approx 50 minutes he rolled us here and there. Finally when we sited on cab, he asked me where to go. I told place. He was pressing me to cancel the ride becz i will not go there. And misbehaved with me and my pregnant wife.
I was very disappointed with service of this above driver. If he was not interested to go there he should cancel the ride. But he did not do this and misbehaved with me and my family. I called to police.
Finally he left us after abusing us.
Where is my security???
Please take hard action against this driver he is spoiling the reputation of ola cabs.
Regards
Amar deep mishra
[protected]

Today on 28 nov i was travelling from sanpada to wagbhil thane with wagonar at 8.53 pm due to some issue a ola cab met with accident where no one was injured but we suffered a very bad experience with ola services, which led my family on road with 2 years old kid at night 9.34 pm on road with such a bad experience... As driver had some argument with other self driver where me n my family was messed... As i had called emergency but even from there wasn't a relevant support provided, as a other person on call name as salman was trying to support us with other cab, but other ola driver first refused to take to the route and after sometime he cancelled the ride such a bad experience with ola services, would request to take a strict action with a driver who denied and cancelled ride... So other should not ever face such situation again. Very disappointed..

I had booked for a rental ride on 21st June 2019 for 6 hrs and 60 km CRN [protected], Prime Sedan (White Xcent) The ride commenced at 06:16 am from Rafi Marg area. After reaching the first stop point at 07:01 am completing 23.7 km the ride stopped without me giving the stop OTP to the driver partner(Mr Gaurav). As the account was linked to my OLA credit, the amount of Rs 1305 was imposed on to me. Immediately connected to the customer care who cross verified my issue by speaking to the driver partner. He assured me that it was a system error from OLA end and that the amount 1305 would be waived off/Refund. I followed up with OLA many times but no result.I have the necessary proofs to support the same. Now OLA is mentally harassing me and threatening me to pay the wrongly raised bill. I have asked them to remove the wrongly imposed charge of 1305 and issue a fresh invoice so that I can pay off the pending amount. As a law abiding citizen I would pay the actual bill and not something which has been imposed on to me due to OLA’s system error.

On 18.11.19 i has taken cab service from ola the rate shown atthe time of booking 237 and after ride they have charged 282 rs. At that time i have registered my debitcard paid 237 by debit card and remaining by cash. Ola has commited 36 refund but till now i have not received. On 25.11.2019 ola has deducted 201 from my registred debit card from ola. I have contacted ola for refund but no helpline is responding. Please support to get my money back

I booked a cab on nov 12 and paid rs. 224 to the driver after closing. Booked another ride on nov 19 with the bill amount r.413 and the driver said it is ola money and no need to pay cash (Thanks to his honesty, although the previous driver didn't cheat me because the ride shown the money after closing).

I came to know my account was changed to postpaid without any information or acknowledgement from me. Now the account says my total due is 224+413=637.

I came to know my account was changed to postpaid only by nov 19 but the previous incident was on 13th. The customer care people say they can't do anything because the complaint was lodged after 3 days of the ride.

This is actually smart cheating and i have came across few of my friends who have had the similar experience.

On 19th august, 2019 i took ride on ola from mulund to cbd belapur, for which i was charged double the amount. When issue was raised it stated due to traffic. Cnr : [protected]
There was no traffic and route was also normal.
Rs 683 was charged.
I tried to find several customer care number, tried various number, however no one responded.

On august 22nd i took a ride on ola from cbd belapur to mulund, for which auto broke down at ghansoli nearby area and i was charged rs 232.
After having a conversation with ola executive, i was informed amount would be refunded to me via gpay and i haven't received this refund.
Cnr : [protected]. On 22nd i had raised this issue to the concern person and he mentioned would get back to me, which is still pending.

I had used their ola money service and had informed them that payment will not be done, until and unless they have sorted my payment issue. They informed to use their vouchers and consider amount as refund for the ride on 19th august, however i do no wish to use ola again due to such fraud activities. Multiple times i did try to reach ola service and no response is received from their end.

Kindly help me resolve this issue, as ola bothers via calls and mails and they have transferred to legal department, currently which is a nuisance to my daily life.

-hired ola cab through my friend from okhla phase i to bahadurgarh
-trip no. Crn[protected]
-invoice no. Diwaigamb177598
-distance=57.5 kilomtr
-amount charged: via postpaid mobile=rs 500/-+cash taken=rs 400/- (Total rs=900/-)
-actual bill amounted=rs 822/-
-extra charged (Cheated by)=rs 78/-
-driver name=manoj kumar
-taxi no.=hr55ae7151 (Ola prime play, dezire

CRN [protected] Driver Anthonysamy S arguing that for booking mini only one luggage allowed. He had a swift desire and was impolite. Seeing his impoliteness I cancelled the trip if it is not allowed to carry 3 bags in the trip. I was with my spouse and daughter and had only one hour for train at Chennai egmore. The worst thing was he further approached the driver o[censored]ber who came picking us up in 19 minutes time. Please avoid ola. If possible use public transport.
Now the company penalise me with a charge.

Srinivasan

Had a pathetic experience with ola. Cab driver left me and co-passenger midway and ran away. He completed the ride without us and the entire money got deducted from my ola money account. It's been 5 days and ola refuses to refund the money. Pathetic service and i hope uber shuts you down. Endangering the safety of passengers is becoming common for ola. Drivers acting like goons and ola doesn't take action

At the time of booking charges displayed was 97 rs but after finishing ride they deducted 179 rs. Stating 100 rs as state tax. If i am travelling within noida from sector 126 to sector 93 b at 12:30 pm. What are these charges?

There is no customer complaint number or email id to reach to.
Existing numbers on internet is one which shows busy or unanswered on every ring.