Ola Cabs / ANI Technologies Complaints & Reviews

Driver name - pramod s bandiwaddar
Car no: silver tata indica ka51aa 3393

Driver refused to pick up and has not yet cancelled the pick up request made on 23rd dec 19, from varthur road, lakshminarayana pura.
I am a 70 yr old man, returning home after an eye operation. This incident caused grave inconvenience to me.

I request for this ride request to be cancelled as otherwise i shall be charged cancellation fee in my next ride.

Hai i holding ola account. Two days back my account was blocked without any reason.

I was frequent traveller.

I had sent many mails and reminders too, but no response.

This is totally unfair.

Kindly check and immediately unblock my account.

If not will raise a official complaint to concern.

Mail id: [protected]@gmail.com

Thanks

Dinesh.

Fee for your cancelled ride
Inbox
Ola
20 dec 2019, 19:48 (23 hours ago)
To me
20 dec, 2019
₹50
Cancellation fee
Crn[protected]
A fee has been charged as per our cancellation policy.
Ride details
Raja r
Mini - white dzire tour

06:28 pm in_gate, sundaram medical children's hospital-anna nagar
Cancellation policy
Cancellation fee is charged when you cancel a ride after 0 minute of making a booking. It is also charged if a driver cancels booking after waiting at your location for more than 5 minutes.
This helps us compensate drivers for the time, effort and fuel spent while trying to serve you.
Click here to get a copy of your invoice. Invoice available till 19/01/2020
Have queries? Visit support for this ride.
Payment.
Paid by cash
₹50
For t&c and fare details, visit our website
Didn't make this booking? Report it
I totally disagree with you for charging me cancellation fee for no fault of mine. Actually, i got the message in my mobile that the driver cancelled the booking. I was waiting for the vehicle for more than half an hour at the entrance of sundaram medical foundation opd building (Shanthi colony) neither the driver called me nor i have seen the vehicle. Under these circumstances, how can u charge the customer when the driver has cancelled the booking on his own for reasons best known to him.

Since i had to go home early i had to book another olo cab by paying rs.221/- plus rs.50/- cancellation fee i. E. Rs.271/- paid. Hence, if the amount of rs.50/- i. E. Cancellation fee is not paid to me, i will never opt for olo in the near future.
For action deemed fit
Thanking u,
Your's sincxerely,
A. Viswanathan
20.12.19
—
Respected sirs,
The above reproduced email correspondences are self-explanatory and clear. My reply email sent to ola (From where i got the message) could not be delivered and returned back to my inbox. Hence, this complaint.

Submitted for information and remedial action.
Thanking u,
Your's sincxerely,
A. Viswanathan
21.12.19

Hi,

I booked a rental cab - crn [protected], by mistake, for cancelling my ride driver asked for end otp, which i provided.

I even didn't took the ride then also ola charged me 2033 rs. It's really ridiculous, when we call customer care, we dont get proper response, it's a wastage of both time & money, i got delayed for my meeting as well in booking another cab.

Please at least have courtesy to call back or refund the money, unnecessarily charged.

I have been charged with ₹ 25 for cancelling ride in ola auto. Now whenever i try to book a ride it shows that i can proceed only after paying up my charges first. This is not what must be expected of a cab provider company like ola. And for the information it was not even past 5 mins when i cancelled the ride but still i was liable to pay. Such restrictions won't be entertained as a customer.

Yesterday i booked ola auto to travel from bajrang chauk to satish motors chikalthana, aurangabad. I received contact details of auto driver. I called him when he will come. But he denied to take ride. He told that he is far away. Also there no much benefit to take my ride. He had not bothered when i told him that i will do complaint about you to customer care. Photo is attached for your reference.

Sir ola cab driver ne 900 bill hua. Mere bhai se driver ne 1567rs le liya he. Usne 667 rs extra le liya he fasake. Please sir ese logoko saja honi chahiye. Ola cab driver ne extra 667 liya me ola castomer care no pe use driver ki compet bhi kar di.
O bole apka paisa refund hoga lekin sir me cash payment kiya.
Sir please use driver ka lince cancel hona chahiye use hamare jese hitane logoko fasaya hoga kitane logose jada paise liye honge
Usko shisha honi chahiye tabhi usko uske jo chori ki uska sabak milega

My problem : i had used ola services in chandigarh city where on completion of trip the payment was shown as cash (Rs 400/-) which i paid to the driver. Soon i came to know that i had been debited for the same amount in my ola wallet. I immediately raised my concern to ola team and after checking they refunded the amount. This amount was used by me in the coming days. Later i got a message that the amount that i had used is being converted to post-paid. I again called the ola help line which confirmed that even though the message was send the amount was not credited to my account hence the amount used by me was converted to post-paid. They also confirmed that the same will be rectified.

Also attaching my ola wallet statement which shows that i have paid the last transaction based on refund given back by ola.

But since that day i have been receiving e-mails and sms that i need to clear my ola post-paid and when i tried speaking to this team they did not have any answer for my problem they said both were different and here i need to clear this amount and there you can ask for refund. It has been over 120 days and still the same is not sorted and every day i am getting sms that legal action will be taken against me for not clearing the due.

Hello sir,
I have taken a ride from indore to omkareswar and then omkareswar to maheshwar then back maheswar to indore.

When bill generated i surprised that i chared of 285km that is 50km extra charge.

Above happening, i called to ola customer care they told me due to driver mistake they chared me 751 extra, but they denied to refund on actual money they refund as ola money. I am thinking it is planned activity.
I want my money as cash.
My bill ref no: crn[protected]
Name: sourabh nigam
Thanks

I took a ride on 14th midnight and forgot my bag which contains my id cards, house keys etc in the cab. Upon calling the driver in the morning of 15th. He confirmed that the bag is with him and given that he lives incredibly far. He'll come near our location in the evening to return the bag but his phone has been not reachable.
Ola is not providing us with any support or any details of the driver

Today i booked a ride way back to my home..i contacted driver and asked him if he is coming, the driver asked about both the locations and said yes that he is going to pick me up.But, when i reopen the app i see that driver has cancelled the trip..this thing happened twice.The other driver after first cancelled ride said yes to pick me up and cancelled the ride.
I was not happy with what both the drivers did..this has happened with me several times..

CRN of both cancelled rides:
[protected]
[protected]

Actually my aunt who was unwell need to operation travel in ola cabs for hospital but the driver stop the cab in the middle of the road and said he cannot go to drop location and charged me rs 1000 when the fare was only rs 439 and i have to go by taxi what should happen if my aunt was die and late for operation never expected that type of service kindly please help because now money was so urgent and he takes double the fare crn [protected]

It's extremely annoying experience since i moved to hyderabad the ola auto drivers here always demand for cash and i couldn't stop complaing till this one man who has made a mess and made me to get down just because i couldn't change the payment mode to case

Unable to contact any o[censored]r help line numbers given above
Worst service provided as well no helpline number

Team,
Please go through my emails sent to zip cash, customer care, bhavish and all. Do not force me to pay for something which i have already paid. Reach out to driver instead of targetting me. I am for sure will not pay again. As i am in service do not want to take other route/legal which would require time, but can do and would be in my favour.

Sir,

Look my issue seriously, it is third time incident happen with me. No any complaint resolved so far.

Recent on 29 november time 8.20pm, driver lifted my phone one time and told me that he is at 1st level parking even his location showing that he was arrived as i was grounf parking. I tld him that i coming first level parking but he denied and replied that he is coming to pick up in 10-15 minutes. After this he not lifted phone and not come to pick up.

Then i spoked to customer care again, customer care also was not able to call driver. Then customer care cancelled ride. The ride still was showing on my app so i called twice then customer care again confirmed that ride is cancelled. I called driver last time at 8.58pm but he not responded and last call to customer care was 8.36pm and 8.49pm which was 5.37 minutes discussion. Then i installed app again and booked another ride at 9.04pm.

The canceled ride was showing me in my app. But morning of 30.11.2019 i saw due bill of cancelled ride. How this happen even i have not taken ride.

Please resolve my case and cancel this due invoice.

You have all tracking detail, my recorded voice and my location track and both driver location. I booked airport to jhule lal mandir moti nagar. But fake ride showing one terminal to another.

This is third time issue so it is probem in your system, why i have to pay and why i have to harrash.

Thanks & regards,
Desh raj sharma
Asm - ps
Cell : [protected], direct :[protected]
Email : deshraj. [protected]@doosan.com

From: ola support [mailto:[protected]@olacabs.com]
Sent: saturday, november 30, 2019 4:26 pm
To: desh sharma
Subject: [ola support] #[protected]

#- please type your reply above this line -#
Ola desh
We have received your request (Ticket[protected] and our team is looking at it right now. Let us assure you we will do everything necessary to get this addressed at the earliest.
If you have any questions or comments, please reply to this email.
Thank you.
Ola support

I need solution as below
Cancel the bill which posted on my app without ride.
Take action on ola as i get harrased at airport one hour with out my fault.
Ola not supporting even asking bill which ride i have not taken.
Charge them as they not tracking the issue but pushing me that i taken ride.
Charge ola cab service since lot of given on mail but my issue not taken cared properly.

Big mistake and not supporting for solution, harassing at airport, not responding by driver, cheating all this happen with me, same charge to be settle with me @ 10000/-

I have booked a cab on 11th dec-2019, the booking (Bookingcrn no.- [protected]) was confirmed and after reaching at the destination the driver (Driver name : narendra singh) cancelled the ride by himself. Ola has charged me the cancellation charges wrongly as i did not cancel the ride i am not liable to pay the cancellation charges. Upon all these things, ola has blocked my account. Please refund my money and unblock my ola account which have been blocked by the ola team.

‭+[protected]‬ : pushpender driver from ola cabs.

I had called this number as i was assigned this driver by ola for my ride from lajpat nagar to noida sector 132. He refused to come for pickup and started using abussive and vulgar language on the call with me. Firstly he refused to come for pick up as i was paying on line to him and not paying him cash. Then started with his cheap talks

Booked a Ola Outstation Cab for returning to Mumbai from Pune. Amount after Promo code applied while booking showed as Rs. 1608/- (including default payment of Insurance charge of 99/-). However on completing the Ride was shocked to see Fare hiked to Rs. 2082/- (overcharging of Kms) which i paid. soon i placed a complaint to OLA Support regarding the same. OLA support team confirmed with Partner Driver who accepted to have overcharged bill of 193 kms. instead of 171 kms. Sooner they knew there was an ERROR they asked me to wait until 72 hours for the Re-bill to be generated. and refund the balance overcharged. its been more than 4 days over 120 hours NO refund has been made and OLA Support team is still running around the bushes. My Complaint No #[protected] . Hence i am taking the issue to Police and filling a FIR against the OLA Cabs.
Also people kindly un-check all the default settings/payments/charges/optional pre-checked facilities, etc. to avoid misuse of your application & rides by OLA.

I took a cab on 4 Nov i payed the bill online where their showed sucessful but after 2 days again the debited money from my account without my notice i had called the customer care many a times there was no response and even mailled them their replied me by saying that send the screen shot even that i have done but not replied
It's very very bad now to trust on them

I booked a cab through ola app from mayur vihar phase 1 extension to hazrat nizamuddin railway station. The driver took a long route inspite of me asking him to take the shortest one. I was so late that there was no chance of me catching the train on time. So i asked him to drop me at nearest metro station so that i could still try catching the train he dropped me at pragati maidan metro station (From mayurvihar phase 1 extension to pragatimaidan). I lost my train which was a rajadhani express from hazrat nizamuddin to trivandrum, kerala. The ticket was of 3680.45 inr and i got no refund from indian railways. I need a compensation for my loss. I had to book another ticket of same price for two days after that in order to reach my destination. This has caused me an immense amount of difficulties and financial loss. I need compensation from ola. They're not responding to my emails regarding the issue. I deserve a response.
P. S. My ticket attached.