Ola Cabs / ANI Technologies Complaints & Reviews

I had advance booked a ola premier cab on 12 sept 2019 in the evening for my travel on 13 september 2019 at 5 pm through the ola app on my mobile. The app showed the booking was confirmed at a charge of rs 875 and that i would be informed about the driver/ cab details 10 minutes prior to scheduled departure. However no message was received prior to departure, while at 5 pm the scheduled ride disappeared from my "rides" list and i got a message that the ride could not be scheduled. I had to re-book a cab at the last moment which led to a lot of stress.

I ended the trip early and paid through google pay but it didnt reflect in my driver's account and my money is also deducted
While paying the amount appeared was 491 and afterwards it changed to 436
I completed my payment but the driver didn't received it and i had to pay him in cash
I selected my payment option properly but its still showing as "cash"
Please help

My wife was terribly ill this morning and she couldn't travel by train due to hugh rush at peak times. I decided to book an ola ride for her from nallasopara east to vasai west sai nagar. I didn't enter my location manually, the gps detected it, and i only selected my destination point. I was standing beside my wife while i was bookig this ride. Once the ride was confirmed, i left my wife on her own to travel. 10 minutes later the driver tells us that he was waiting for us in west. I booked this ride from east, so how the hell can you incorrectly detect my location. The driver eventually cancelled the trip, and i'm sure that your company has also charged me a penalty. I want a senior manager to reply to my complaint or else i will escalate this matter further.

I have attached a screen capture of my phone that clearly displays that i was standing in the east while the ride was booked

This driver didnt come for pick up and never cancelled ride.. I had to take my mother to hospital having heel problem beacuse of his delay my mother and i had to wait for half an hour and walk all way to bus stop. Please take action against driver. Why should i pay 15 rs for cancellation when its the drivers fault for not picking customers?? Please provide more option to write as comment in ola apps for customer to lodge complaints againt negligence drivers.

He hit my bike and he said come sr. Nagar ola office and i will transfer the money to you and bring the paper of total damage. Hhe hit my bike and he said come sr. Nagar ola office and i will transfer the money to you and bring the paper of total damagehe hit my bike and he said come sr. Nagar ola office and i will transfer the money to you and bring the paper of total damagehe hit my bike and he said come sr. Nagar ola office and i will transfer the money to you and bring the paper of total damagehe hit my bike and he said come sr. Nagar ola office and i will transfer the money to you and bring the paper of total damage

I booked ola cab for my relative on 13th sep 2019 from ukkadam to sports land, rs puram, coimbatore at 11.59 am and my booking number is crn-[protected]. The driver mr. Soundar rajan did not ask otp to the senior citizen peoples and he started the ride and forced the old aged peoples to more money for the trip and finally he got the money and flew away. I request to take necessary action on the driver.

Today around 8.45 to 9.30 my father in law and wife was returning home near kodegehalli gate near hebbal. A car no ka 03 a 6303 was driving rashly and about to hit them. When they asked to go slowly that driver was using abusive language and spoke bad words and again went off very fastly. The action should be taken. And our details should not be reviewed any were. Inform the update i. E. What action taken?. Update as soon as possible. And i[censored] can provide the person details

Ola ki har ride pe gst 7.50% or. Costmer sevao ke naam p 10 se 35% tak tax liya jata hai jo ki ola driver ke khate se kaat liya jata hai. 114 rs jab costmer diya tab 15 costmer sevao ke liye 7.88 gst 17.19 ola commission kitne tarah ka tax katega ab.? Ola is tarah se kitna tax le leta hai faltu ka hum sab se jab ki 20% or gst 5% hi lena chahiye ta use.

Cab driver: pradeep
Vehicle: mini white swift dzire
Crn: [protected]
It was only recently that i started using ola services, and i found the service efficient and convenient, until this incident occurred on the evening of 11/09/2019 at approximately 17:50 hrs when i ordered for a cab via ola. According to the ola app in my phone, the booked cab was 7 minutes away from the pickup point (Medanta hospital, gurugram, haryana) when i received a call from the ola driver asking me for my location, to my surprise he was calling from the number which was not registered on ola. I replied by telling him that i was waiting at the hospital and when i asked him his location, he abruptly ended the call. I tried calling him back to verify his location (The number through which he called me[protected] but his phone appeared to be out of range. I did find it rather odd that he had to call me to confirm my location as generally ola drivers use the ola app to locate and drop of passengers.
Whilst waiting for the booked cab to arrive, the waiting period for the ola ride increase to 12 minutes on the ola app in my phone and since i was also tending to my ill mother i had decided to wait within the hospitals inner premises as it was scorching hot outside and the booked cab was still fairly far but i was constantly keeping track of the cab on my phone.
At 18:03 hrs, the same cab driver called me but also angrily shouted through the cell phone asking for my location, i replied back with the name of the same hospital and the ola app was still showing his vehicle at 10 minutes away from the pick up location. He ended the call and the cab ride whilst charging me 50 rupees on the next ride for cancellation. I was shocked by the rude behavior and action. This is absolutely no way to treat a customer and this rude driver has to be held accountable for his actions. My mother who had a major surgery had to go through all the trouble and mental trauma. For me it's just a matter of 50 rupees, but i took the initiative to write this complaint so that in the future no other patient has to go through the same ordeal that my mother unfortunately had to endure.

Hi,

I am raising this complaint with very frustrated mindset and bad customer service from OLA.

My Ola account has got blocked from last 1 month and post chasing several times now I got email stating that this is permanently blocked and will never get unblocked. This is happened post adding money to OLA Acount.

In this case arrange this to get refunded or activate my account at any cost. I am surprised how you people can easily say that this issue will never resolved or i think this has happend as you got some money in Ola account without any efforts.

By doing this you might get some money but you have to keep in mind that simultaneously you are also loosing one customer.

So do not play with my patience and arrange this to get it sorted. This is not the concern of money but now concern of lots of chasers and phone calls where I have wasted my time like anything. Otherwise I can knock door of consumer forum.

Regards,

Nikhil Kulkarni, Pune
Maharashtra

While traveling to Dariyaganj New Delhi on Sep 09 01:00 PM, Driver had not accepted the OTP, tolled me OTP is not required and ask tentative amount (275) which is displaying in my phone. When i reach the destination he ask for money which was 275. I don't know how the booking he cancelled after sometime even he refuse to accept money by paytm, that time i was scared and pay the amount. I don't know how he cancelled the booking after complete the travel.

CNR [protected]
Driver Name Javed Mini White WagonR

Booking Mobile no - [protected]

I had a booked a ola ride from Malashree hotel, Pimpri to Shreemat Dagduseth Halwai temple.I had paid a cash of Rs.250/- to driver (220 as cash+30 as toll tax ).Which is bourne by cab driver actually still i gave him.After that my amount was also deducted from my Phonepe wallet.So its request to you for refund of my amount which was deducted twice.

I had a booked a ola ride from malashree hotel, pimpri to shreemat dagduseth halwai temple. I had paid a cash of rs.250/- to driver (220 as cash+30 as toll tax). Which is bourne by cab driver actually still i gave him. After that my amount was also deducted from my phonepe wallet. So its request to you for refund of my amount which was deducted twice.

Our samsung charger has been left in ola cab.. From delhi cantt railway stn to dwarka. We called the cab driver about the same.. Nd told him to return the charger on his next trip to dwarka. He said yes.. Ur charger is in the cab.. Nd now a week later he is not reponding to calls nd swittched off his phone.. Whenever we call him. Pls take necessary action regardong this. His name is vijendra. And mb. No. Is [protected].

Yesterday i book ride no crn[protected], the driver in transit and unable to cancel ride and asked me to cancel cause its much time to reach.

Hence i cancel the ride, but i charged rs 50 as cancellation charge, i gone through ola only through other ride but due to driver unable to come in time have to cancel.

Request to refund the amount asap

I was travelling like usual from my place to airport for which i usually pay 260-500 even for the peakest hours.infact the Uber was showing 260 rs only but the cab was taking time so I preferred ola . Wen i initially booked there was some issue with their system and it din show me the fare estimate and as I was getting late I booked it that way. When I reached my destination it showed 886 which is far far as expected and now these guys are not helping me either wen i spoke to them on customer care. This is completely unethical and not justified to ask for any amount of money at the end of the journey where a person can't deny to pay. Please look into this matter and help me..

I book ola cab 10 sep 2019, driver called me for where to go i said particular location. Ok he told. Then after 5 min back he once again called and told me that another 50 rs extra charge will be imposed for the particular location. Here the driver played the trick that after entering into my premises he demanded for 50 rs. I need my refund amount 50 rs.

Crn [protected]

Dear Team,
Good Evening,

I took a Ola Cab (was forced to take prime play cab) as purposefully no ola cab drivers were accepting inquiry for prime sedan cabs. The rental package was for 8 hrs and 80 kms. I took the cab from Delhi Terminal 2 airport. The cab driver name is Mr. Akthar Hussain. The cab booking number is CRN[protected]. The booking was made on 5th Sep 2019. The complaints are the following -
1. OLA driver took Rs. 300 from me for CNG and promised to return before the bookings ends and did not do it. When i called him he used ugly language and when i complained to ola they refused to do anything and asked for 72 hrs which time is also over.
2. I had to pay Rs 250 plus GST for prime play sedan which in first place i never asked for.
3. Ola charged me Rs. 100 plus GST as MCD toll for inter state transfers which i never used as i traveled only in Delhi.
4. Lastly, OLA driver used the cab for his personal use and atleast 15-17 kms are extra in my billing and i need that to be reimbursed.
5. I have made several calls to ola and everytime they ask for another 24 hrs and they sound not to take any action against my complaint.
6. Apart from my monetary loss i would like to sue ola for the mental agony they have given because of their teams rude behavior.
I have attached the invoice copy of the ride.

Hi,

I had booked an old cab for 2 hrs 20kms, as I had more work and would exceed the given time, I searched their app but couldn’t find the rate chart that I would be charged for additional time/kms.
So I called their support but they also had no idea (which is weird, why are they even sitting there) - my entire point of the conversation was, should I book another 2 hr 20 km cab, or take the same cab, which one will be cheaper and she found out and said “this will be more convenient”. So obviously I assumed this is the cheaper way to go about it and so I did.
At the end of the trip I was charged almost 3 times the amount and after filing a complaint with the department they are playing with the work “convenient” used by their “support” staff. Like obviously I know if I’m sitting in this cab it is more “convenient” to carry on in this and not book and shift to a another cab. But they wouldn’t agree and fraudulently charged me a huge sum of money which I lost even after calling their so called “support” staff to understand the cost structure and what would be cost effective for me.

Never using OLA again. Fraudulent company with pathetic customer service and satisfaction.

Hi this is Kshitij Dhawan. This Saturday I booked cab for my parents.And saw fare of 194 rs and driver told me to do paytm on my number which I agreed on. After he dropped my parents he told my parents as well to give 244 rs and my father paid.And then after he called me to paytm him 194rs which i did.
I have his number I called him multiple times but he is not responding and disconnecting it. Kindly do the needfull. I want someone to call me at [protected]