Ola Cabs / ANI Technologies Complaints & Reviews

Today, i. E. On 30.05.2018, at around 2.00pm, i booked a cab from rbi layout, puttenahalli, jpnagar, bangalore to reach my destination at kumaraswamy layout, bangalore. The vehicle no and otp got generated. Otp was 7370. But when i contacted the driver, he said, he is at airport and he has not received any such booking. When i cancelled the ride a fee of rs.51 is being shown for no fault of mine. Please see that the unjust levy of fee is removed or else i will stop using ola henceforth.
Regards
Srinivas

I booked an ola cab from my place to a destination which is just 9.2 km away from my place on 30th may 2019 at 10:24 am. I was charged for 26.1 km plus the fare increase.
Initially when i booked the cab it was 292 rs including a stop in between. But when the money was deducted, 674 was deducted from my account.

I want a refund of 382 rs in my ola account.

Auto no mh.20. Dc 4711
Driver intentionally take long route & take also 2 extra passenger for 10 rs each
& taken long route for more fare
& charge 130 rs
Then he said i'll take only 100 rs but do not post anything.
This is absolutely ridiculous
Shame on you ola drivers of aurangabad.
Please do not ride with this type of driver.
It's too dangerous, it also safety issue.

I booked the micro ola around 8. Pm with mobile no [protected] and the driver name was showing in ola app mohiti the payment was showing that time 209, i also talk with him he said he live someware in dwaraka from new delhi railway station to shahdara...
When he reached to me he ask the opt and when i open the app agian the opt was not coming.
He said don't worry i will drop you to your location... He also said try to find my again cab to the your mobile. And i tried but it get connecting to other cab.

When he drop me to my location shahdara bhola nath nagar shalimar park i forget my mobile in his cab.

I don't have his no the get beck to him and he don't have my no to get back to me.
I also try to find ola coustomer care no but i did not get the any contact no to call ola.

It's request to ola please mention any emergency mobile no to your website to connect with you and please contact to him to get back my mobile.

You can contact to my other mobile no [protected] harsh bedi

Regards
Harsh bedi
[protected]

Sir
I have booked ola taxi on 25 may 19 for bangalore international airport which was refused by ola driver and cancelled due to driver denied and same at allahabad airport again i booked ola taxi for my destination then driver refused to go due to hot temperature and thrown my luggage from car tata zest as saying i will not go then again i booked ola car ie wagon r and i reached to my destination. Due to the cancellation by driver both side the cancellation amount charged from me
Rs 100/- extra more at allahabad whereas it should be deducted from the driver.
My crn details are:
Crn - [protected] and [protected]
Thank you for kind consideration and please refund me rs 100 in my next trip while booking ola.

Your driver masihuddin mohammad did not report to the pickup location (Hotel mumbai house, chakala, mumbai) on the morning of 23 may. And without any warning he cancelled the ride. And today, 29 may, you forced me to pay a cancellation charge (Crn[protected]) - for what??? I pay a cancellation charge because your driver did not report and cancelled a trip??

You should be compensating me for the inconvenience you caused me 23 may. How unreasonable and unfair!

Now you are responsible for having created an ill-will and you have lost my trust and loyalty.

My mom and my friend's whole family (Father, mother & sister) were on their way to Ahmadabad Railway station in Ola cab. They met with a car accident on the way which happens due to the complete carelessness of OLA driver. It was early morning and he was very sleepy that at an instant he actually slept and the car was out of control and underwent a multiple hits on the either sides of the roadblocks and car was almost upside down. Driver managed himself to escape out from the car and ran. My mom and others were left with multiple fractures, scratch injuries, etc. It was almost costing their lives. What if they lost they their life, would an apology over phone work for a life lost? My anguish is, myself and the victims were been physically and mentally harassed and also financially burdened just because of that Ola driver. Tried contacting OLA support. Poor response we had.
What can I do to get some justice?
We demand a compensation for our medical expenses and legal punishments for the driver and OLA cabs for taking our lives into risk.

Date of the incident: 29-May-2019
Place of accident: Gandhinagar, Ahmedabad
Time of accident: Around 4.45 AM
Driver name: Sudhirsingh
Car Model: White Maruti Suzuki WagonR
License number: GJ01FT4090

On 11/may/2019, i traveled from pune to thane (146 kms) & was charged rs. 1903. Just after reaching thane after an hour or more i booked ola cab for heading to airport (Distance not more than 27 kms). However to my shock i was charged rs. 2931 & subsequently refunded rs 853. Still i have paid rs. 2078.

When i spoke with them they said it was prime time & we show the fare before you confirm. I don't think i ever seen the rs. 2000+ figure being shown to me but i think they showed base fare that was applicable.

Under normal circumstances for this travel i pay rs 750-800. Being an suv (Ertiga) instead of sedan, an addition of rs. 250-500 can be even accepted.

This is clear case of cheating customers as we are so used to that i never expected this

It has been more than 3 years now and i do not understand why my number has been blocked by ola. I am not even able to login using my own phone number. I have been blacklisted for no reason. You people do not even reply to the emails that you receive. Why don’t you unblock me? Atleast let me know the reason for blocking me from using the ola cab services.

Today 29 may 2019 i book a ola for my family for rs 526 but after the complete my trip it show fare of 1140 i was shoked how it can posible so much fraud by the campany the driver said that ur last balance was wrongly aded but ola custermer care said fare incread due to hight demand in the end custmer was facing so much problm by this. Bad experience by ola.

Hello sir/madam,

I had taken an ola ride on 13th april 2019. I was charged rs.147/- twice for a ride. Even after paying via google pay the driver asked me to pay in cash. I need refund of rs.147/- from ola.

I have proof of paid in cash and also via google pay. Screenshots attached.
I tried calling ola support, raised a support ticket #[protected] but did not get any refund. The transaction was successful. I also provided bank statement to them on request. But they say they didn't get the money.

It's been more than a month and still didn't get any refund. It's very frustrating to ask my own money back.

I booked ola Mini - white Xcent cab on 26 /05/2019 from Mansarover Park to IGI airport terminal 2 at near to 4'o clock . Although there is no traffic jam at all during the journey and cab is not even parked in parking, the bill I received is for Rupees 514 however when I booked the cab it is showing 328 rupees. As driver said that he got message that it is booked on cash basis and I need to pay the same amount. But when no one given the parking charge then why parking charges are added to the bill.As I was short fall of time I make payment to drive to complete 514 rupees which was extra (184 rupees). As cab driver and company both didn't pay the charge of parking because we didn't use it, I need my money back, even you can also ask to driver that cab is not parked in parking at all.This is the second time by booking ola at a showing price I had to a greater extra money. Please refund money back to my account. Detail is described below.
Driver's name Vishal NA
Cell no [protected]
CNR no CNR[protected]

CNR no. [protected] booked as prime but passenger's are more than the quantity they are six members I asked him for the fair but they don't tell me even they don't tell the driver about the cab category they said that we book big cab a six passenger cab and they use prime as SUV and they don't pay the fair as SUV even ola care don't support the operator ie. The owner of cab and partner in the middle of booking passenger's the coustomer forced me to buy and fix a carrier on the top of bag they have excessive luggage. Now they threatened the driver and says they will post a mail to ola dear sir the cab no. Is HR 55 AC 6330 . Please pay attention towards it.

I nikhil working with ola partner. Have a complaint of your staff. They are not working properly not giving response. Not there on there place for work. Job less people are working. There 6 to 7 customer waiting from 1 hour in office. We are getting lost because of your staff not on work. Name of the person is raviraj. Never on time for work.. I have got lost of 63000 thousand. I'm coming to office form 2 days.. I'm a business man not having time to wait for bullshet work. Please pay attention on your working staff of pune. Very very very bad behaviour. And security behaviour is too bad.

Hello ola administration,
This is valarparithi a regular customer of ola. What i dont understand is some cab drivers never accept share booking. After i book for share i get the driver details and when i call they say they havent accepted it and ask me to cancel. What's the purpose of having share for ola partners? What will the regular working class do if they reject pickup? Will any action be taken in this front?
With regrets

I did a transaction on suprdaily app using ola money. Overall amount ₹2668 of was deducted out of which ₹668 was from my credit card and ₹2000 from ola postpaid.
Yet again a transaction of ₹2668 happened and it was deducted from my credit card to olamoney.
Now this amount is neither reflecting on olamoney nor ola postpaid nor suprdaily. I contacted suprdaily and they confirmed only one transaction happened.
I tried contacting ola support but they designed the app so well that no one can contact them directly. Somehow, i got their email id and sent my issue to them..
They asked for my registered email id and phone number which was sent in a days' time. After that there is neither a reply nor any form of an acknowledgement.

The drivers need to be taught professionalism. Why on earth do they need to talk unnecessarily. Just now I was dropped halfway, without any valid reason or apology and not to forget the rude behavior. I would like to mention his name Bishnu Deb, CRN [protected]. Kindly look into the matter. And please there should be an option in the app to directly call the customer service.

I have booked outstation cab from hyd to tandur on 27 may start meter reading 82282 I don't seen and end Meter reading 82584, I saw the the meter reading 82564. I asked the driver he say i don't know I call to customer care after calling I got the bill 2626 rupees, this is not fair CRN [protected] first I got the bill 3264, first Estimated fare was 2338 rupees, plz settle the the bill with fairly, take action on the driver name Akram Mohammad
Vehicle number TS07UC0119.

Name: bhoora, contact no. [protected], dl1bb8476 has increased the 265 km root from delhi to dehradun to 375 km then we have to pay according to gps which increases our bill 1650 rs extra. When the root distance shown by the ola service was 265 km from the distance we have started, then how can be the distance from the same root increase with the gap of 110 km which cannot be possible. The cab driver may be has choosen the longest path to reach our destination to increase the standard rates and km charges. Kindly give the informtion and take serious action to maintain the goodwill
Of ola cab service

I am K Ramesh, registered mobile no is [protected] with OLa Rider APP and OLA regular app account might be permanently blocked if you suspect that my Ola account and Ola Rider APP is being there has been a violation of Ola's Terms of Service. since my account has been blocked mistakenly, i request you to resolve it makes me do more rides and do more bookings with same simultaneously one registered number hence i request the [protected]@olacabs.com and your team will assist me because All of a sudden my ola account is blocked saying that I have violated terms and ... But after asking them on mail they say that it is permanently blo.