Ola Cabs / ANI Technologies Complaints & Reviews

Date 8th June, 2018.

I booked a share ride in Ola and the driver cancelled the trip. Then I booked another one and that driver cancelled too. It then happened two more times. That is, four rides cancelled in a matter of half an hour. When I called the customer care, the call got disconnected.

I need an explanation and compensation for this irresponsible behaviour from Ola drivers

Hi sir/mam,

Today (08/06/18) at 3.30 morning, i was booked a cab from ola, cab number as01hc9866 and driver contact is [protected] from my registered mobile number [protected]. After booking i was talked with him and inform him that he had to pickup a girl from home.

The cab driver talked with the girl and me and told to the girl to come out from home and wait at road (Near destination) and confirm to pickup.

But after a few minutes she called to the driver many times and also i called him but he didn't respond any calls and than i have to booked an uber cab.

I am very sad through ola service as the driver promissed to a single girl to wait some another place and after that he will not respond us and i get a message for fine of rs 50 from ola as they told us we cancelled but i am not cancelled.

Please sir take a necessary action on this matter so that they never do like this with any girl at least at night.
Thanking you
Arjun singh
[protected]

I use ola cabs everyday & this is what i get? Can someone please give detailed answers? This is so unprofessional, just blocking a user's account without informing the reason?

Let's assume, even if i am at fault in using the terms & conditions of ola, is this a fool proof plan by blocking my account in not ensuring that i cannot use ola cabs again?

What's wrong ola? Too much of business & too much of profits?

This is the response i get from ola on my query to them:
Thanks for contacting ola.

""your ola account has been permanently blocked as we noticed a few ola policy violations. Therefore, we regret to inform that we will be unable to unblock your ola account.

We are sorry for the inconvenience caused to you""

I had purchased new Micromax Tab and wanted to use without sim card. Hnece was trying multiple option multiple times. During the exploration, i booked the trip and cancelled the trip 4-5 times and my device is blocked. I have already mailed to its grievance cell but no response since 72 hrs. I am not able to use ola cab and is facing serious issue as i am very friendly with OLA other than UBER. I have never used UBER and do not want to use the same hence request you to please activate my device asap.

Dear sir.
Kindly to inform you. Ola is a very progressive and leading company one of them. But your jaipur branch staff such irrigated and miss behaviour person. He did misbehavior must of driver. I am giving your some employ name in jaipur branch..
1. Rahul
2. Deepak
He both not working well. I am a driver and a operator 2 ola leasing car. Some time ago i took a ola leasing car rj14 te 1256
Its a second hand car and they not give stepney at car delivery time
And now in one month i go daily ola office but no one is solve my prob. They all are passing my problem each other. So my lot of time wasted. Kindly request please do it needful

Today @ 7.33 i booked a cab [ mini white etios] from ceylon bake house, mg road to cochin intrntl airport the amound was 705... But the driver insisted me to give him 850... As i was in a hurry to catch the flight i didnt have much time to argue... I told driver this is not correct and iam a frequent customer and i know the way a bill should come.. His name is anal c a.

And one more thing... Its very very pathetic that in ur ola app the support system is not at all working.. I tried soo many times to register my complaint and always its showing... Your request could not be oricessed... Let me ask u... What kind of a customer support is this??? Is this a way to treat a customer???

Expecting professionalism from ur side
Plz solve my isssue asap... Its not abut my lossed money... Its about ur dignity.. And what kind of driver u r hiring???

I came to mumbai from bengaluru by jet airways at abt 23.45 hrs last night (06.06.2018)
I booked ola cab at at 23.58 n got message that mr. Mohammad was assigned to me.
Accordingly, i went to p7, ola cab pick up point as told by counter girl.
I am 72 years of age and was exhausted going up to your pick up point. When i reached there i called up mr. Mohammad and was shocked to hear when he said that he was assigned to someone else and not me.
In order to recheck, i open my tab and then found message that my booking was cancelled at my request.
My booking message was at 23.58
My supposed cancellation was at 23.59
Since i was unable to read otp i had given my tab to counter girl n she had it till she completed formality.
May i know why the counter girl cancelled my booking?
Since i was already out of airport terminal, i was not allowed to go back inside. I had to therefore go about asking people where i can get taxi. Finally i reached p4 stood in line for nearly 25 mins n take prepaid taxi.
I reached home at 1.20 am.
I believe that my booking was cancelled in order to give it to someone who paid extra.
I demand to know what action you will take for causing me so much of trouble and mental stress.
My name is prutha patel.
Cell no. On which i received messages n otp is[protected]
Destination : thane - west, near teen haath naka.

I am a frequent user of ola.. I really felt it also has a emergency help facility but what happened to the bangalore girl? This incident made me raise these complaints..
Sometimes the cab/ an auto driver is not the one who is given in the photograph which is shown in the booking details.. And they take long and inappropriate routes to charge more.. There will be different vehicle number not the one shown in booking..
They demand extra charges and fights for it if refused.. They don't agree to get their money paid through ola money.. The first question they ask.. Is it cash or ola money... What is going to be done to sort these out? We request u to provide and safe and friendly service which is really helping us in commuting now a days hoping for positive action to be taken.. Thanks

I have booked so many times ola auto or cabs.in the booking time it show low rates, in that situation showing there is no rides at this time or cancelled that rides by the owners. If booking high rates all vehicles are available and booked. This is the dis advantage of ola services. Could you provide good service the people what who expecting rates. Please understand the problem....

I am regular customer of ola daily i take auto ride from my office to bus which actually costed me only rs.30 daily. I had reacharged wallet for regular use as well. Past a week they started charging me 37 or 40 for just 3 kms is not justice, then i tried using booking from other no its reflecting lesser price than me, y is this happening u have to be same for all, infact if m regular customer charge more from and wen i try to use from my friends no its showing lesser price, this is how unjusticefully u do business. Very soon m going stop using ola if this continue, i also tried applying coupon which my friend use then to not able to apply, day by day u guys are trying to snatch money from us...

I booked ola cab for my family safety with two small kids but the driver bharath picked me from my
Hotel and driving very rashly which i feared much and stop the car and get down after the 5 miles then he slapped me saying that i abused him due to his rash driving then on he nabbed my neck and saying in kannada he will kill me by holding my neck tightly as i am non local and i found red rashes on my neck.

I am writing this because in future no body should face this problem in future as ola entertaining driver jobs for the criminal minded people.

Date of the incident: 6th may 2018
Driver name : bharath
Mobile no: [protected]
Vehicle no: ka05ag6591 (Nissan-micca)

Dear sir,
Please refer to my telephonic instructions & trail mail, my wallet already deducted by rs.842/- & cash rs.842/- paid to driver by me too.
As my wallet still not been credited till now. Kindly arrange for crediting the amount as it is my first time fault & as i was not aware.
As ola has denied for refund.
Regards
Om prakash
[protected]
Ride details
Crn [protected]
Silver xcent
Ts 06 vtr 4117
Driver name-k naresh
Complaint no. With ola[protected]

I booked Ola Auto Ride on 5th June 18 at 8 pm. When I called driver to ask his location, he denied the duty. Not only he denied the duty but he started talking in very abusive language. From his voice I could judge that he was drunk. I hung up the phone as I couldn't listen to such abusive words.
Driver Details:
Madhuri Haribhau Bodke
Auto number: MH12HC4897R.

Now when I called OLA customer care and dictated the whole incidence, OLA employee assured me that strict action will be taken care against this because our company never compromises with the women safety and dignity and all. And he told me that next day I will be getting call from OLA.
Next day I got a call from OLA saying that the culprit driver has been given only warning and he will be under our close observation. I told the guy that I don't want him to just get him a warning but I want him to be punished, in any form. I want him to be punished financially or want him to be fired. But the person told that we can just him a warning and nothing else.
This is really disappointing and pathetic about Ola cabs company. If a driver is misbehaving with a lady then also that driver is more important to you than your customer satisfaction. Really Really pathetic.
Kindly help with this.

Yesterday[protected] i with my family planed to visit Puri from Bubaneswar in the evening. When I booked in advance at the portal the price shown to me was Rs.1532 with discount. And in the evening i availed the Cab no OD 02AG 6585 which is registered with you in the name Pabitra Mohan, and completed my trip to puri by 11.37 PM .

The trip was 147 km and we had talk for 134 km,

Now at the end of trip my phone showed bill of 2133 and the bill at cab driver was 2149.

And i had to pay 2149 as the bill is shown at cab side,

Kindly resolve the issue and refund back my excess payment you have taken from me.

I have already raised this complaint yesterday and again today.

Please resolve this issue today only else i will be forced to go for legal action against OLA with the evidence .

Waiting for your genuine response.

Sir

My name is Prabaharan.I booked a ola auto on 5 th June around 12.20 noon. He said he is long away and denied duty. When I asked him to cancel he talked roughly and told me to cancel. He asked whether I don't where he was when I booked. It is such a irrespective act to be condemned.

Driver name : J.Gowthaman
CRN [protected]
Please take necessary action.

I travelled from tiruppur to coimbatore yesterday evening.. At the end of the journey, the bill showed rs.1339 approximately and i paid the amount. But the invoice generated showed rs.1002 only. I have to claim the bills to my company in order to get it reimbursed, so i am in need of accurate bills. Post this, i called the customer service and they raised a ticket on my behalf. But without solving the problem, they have updated the status to resolved. This shows the ola's lack of empathy to its customers and not treating them fairly. I hope ola responds to this in the right spirit and save themselves from negative brand image.

The cab when i booked showed bill of 1532 and when i closed it showed bill of 2133 in my phone and 2149 in the cab driver phone. For which i had to pay 2149 as bill.
Kind be fair in your business.
And please look into the matter seriously.
And resolve as per your promise within 24 hours else i am going to put the complaint in transport and govt portal.

If required i may still do other legal notice also against you.

Waiting for genuine response.

Neelamani samal

For your information, my last three bookings are from adyar bus depot to kgeyes apartment in parvathy street, besant nagar. But all the drivers got intimated as drop location as tnagar. For me cancelling all three bookings, you (Ola!) have blocked my account temporarily. Is it fair on your part? It is yourobligation to show the drivers proper location so that customers like me wont be blamed for your wrongful act or mistake. Im filing this complaint and i want my account to be unblocked immediately as i have explained that it is a fault on your part. If my relief is not sought immediately i shall proceed with a proper complain on "defamation" as you have mentioned that i have done a fraudulent act in your blocked page. Kindly look into my complaint asap n revert back..

On 3rd June 2018, I Satinder Kumar booked a cab. But when I called the driver to confirmation of my cab. He was talking very rudely & said " nahin jata meri marji, chal phone rakh aur dusri book karle." I have call recording of conversation. Where could I send the recording. so that You can take action against him. CRN [protected] Driver- Ashwani kumar, micro white Wagon R, from Gandhi chowk Mohan Garden New Delhi to Nangloi Railway Station New Delhi. Driver mobile no. [protected] booking on 07:00 am[protected]

I booked a cab from malviya nagar to IGI 2 dated 4/62018 driver details Ankit kumar
White swift dzire HR73A2604

While getting out the cab i forgot my mobile which is honor 9liteand minute after it got switched offon calling the driver in his number he refused that there is any mobile in the cab. I would like you to look into the matter out