Ola Cabs / ANI Technologies Complaints & Reviews

I booked a ola self drive on July 1st for 3 days from 4th 11:00 pm to 8th 3:00 am with booking id:[protected] by paying Rs 12004/- as a booking amount and 2000 as a security deposit total Rs 14004/- before 1 day on 3rd early morning 5:30 am they called me and they cancelled my booking and they told the reason as we are cancelling all drive bookings because internal problem and he disconnected and later I got a mail that booking cancelled but I didn't get any details about refund I complaint through mail and in ola app regarding refund no response from there later I called to customer executive he told for cancelled bookings you didn't get any confirmation we already intaiated refund you will get in 5-7 days he told it's already completed 7 days till now didn't get any confirmation and I maild almost 9 times still no response and I tried to contact by customer care but now they removed customer care services and they removed drive booking option in ola app and we can't access old drive bookings also I want my refund

Asking for online payment despite of paying cash after the ride (OLA).

I left my luggage in the car trunk and the driver is not responding to the call.

Details
Driver Name Venkatesh S
CRN no [protected]
Car no KA05 AG1998
Car name Verito

My details- Vedant
[protected]

I took a ride in March through OLA for which i paid the fare in Cash to the driver while he might has not marked my payment has paid.

Now It’s showing up pending in the app and asking to pay it .

On 6th July 2022 06: 26 PM, I have booked a ride from Hinjawadi Rd, Pimpari-Chinchwad, pune to Bhau Saheb Kadam Nagar, Shree Nagar Colony. I have Paid the Cab driver 382 Rs. using Phone Pay but Cab Driver refused that he didn't received money so We contacted Ols Customer Care and they said you will get refund for amount 382 Rs. but you will need to pay the cab driver by cash So I have paid him by cash. I didn't got any refund from Ola. I am looking forward to get my refund.

I was on the Highway, booked Ola Cab, it came at another side(I couldn't go at another side because its a national highway no zebra crossing to pass from) So I asked cab driver to come this side, he went to turn his cab and he cancelled my ride I was waiting for 1 hr for this cab in very unsafe area.

Team

All the ola rides I have paid in cash to the drivers but ir still shows as ola post paid pending

From my side nothing is pending and I am not going to o pay anything.

Pllease clear the ola post paid balance

Thanks
Radhika
[protected]

On 25th June 2022 i had booked Ola cab for journey to start from IC colony borivali west to reach The Leela Hotel, Andheri East. I got booking confirmation CRN [protected]. Ride was arrived at my locatoin for pickup however, within 2-3 minutes the driver himself cancelled the rider and INR 50 was charged as cancellation fees. I had raised the complaint and the amount got waived off by OLA. Later again i tried booking the cab and after booking...

I had paid the amount by cash and ola is still asking me to pay money

I was planning to book a ride from "Aatma Store. Deenpur, Shyam Vihar, Phase-2, Najafgarh, Delhi" to "Safdarjung Hospital, Delhi on 28 June 2022.
For this Ride, the amount was Rs. 315.

But, due to some changes in my plan, I have updated my destination location as "Indira Gandhi Hospital, Dwarka Sector 9 Dwarka, Delhi"
Once the destination has been updated successfully in the Application with a revised amount of...

I booked a self-drive vehicle from the ola app.
Details:
Car: Hyundai I20
Location: Forum mall Koramangala
Date and time: 06/05/22 10:18am
Payment reference No:[protected]
Amount: INR 4462.00

As I completed the booking, the amount was deducted from my paytm bank. I have attached a screenshot of the SUCCESSFUL payment details. But the ola app did not display any details of the booking.
CRN number/booking number etc has not been created. This seems like a weird behavior of the OLA app.
The amount has been deducted from my account. It's been two long months and no refund has been received. I am also not getting any valid response from the Ola team.
This seems to be a software issue from Ola which needs to be fixed soon by the respective authorities of the company

I have attached route Map which I travelled during my ride in fragmented 3 pcs.
If you see the all summation of these complete route which is not more than 180 Km. So if I consider Tolerance of 10 Km then still it should not exceed more than 190Km. So kindly check the route as per invoice, it is showing extra 80Km which is not valid and is wrong. Most of time we spent in traffic during this route and also had breakfast on the way. Also our speed was max 80 Km/hr so how we can travel this much distance in short period of time.

I have already gone through your invoice and I know all taxes and all those things which accept to me but extra km is showing wrong which is impacting on my budget and it is not as per your predicted fares. On the same date my other friends travelled by OLA at same destination, they travelled more than us actually but the final fare was Rs @3800. Anytime you can check this route which is not more than 160Km then how 240Km you are showing?

Refund Extra Amount

I tried to book a ride on June 30 from OLA. I booked for a bike ride from home to office, the rider was closed to me & he accepted my ride & called me for my location. I confirmed my location on 1st call & disconnected the call. After few mins rider called me again & was kind of blackmailing me on religion stuff to take ride on personal basic as via app they get to much of tax deductions, i declined the offer so he said "thik he phir rickshaw kar lena" & cut the call. After that he send a text to me on OLA app saying - "Lawde ke baal" & canceled the ride.
I made a complaint to OLA about the abusive behavior of rider but OLA closed the ticket without confirming me & when i tried to connect them to know why was my ticket being closed, they said it's internal process we can't inform you!! like WTF!
I even asked them(*OLA Support) twice to share the email id to share the call recording of the rider, but the staff sent an In-App mail in OLA on which i can't attach audio files, both time they send me In-App mail & then closed the Ticket without confirmation!!!
I'm attaching the call recording of the Rider we have, I wasn't rude to him but still the rider crossed he's limits by saying "LAWDE KE BAAL" & OLA support team is not making a proper action towards it.

Please help me to punish the rider with sevier action for mis behaving & using religious blackmailing towards me

Hi, my Ola postpaid services have been disabled by Ola yesterday. Also, I added Rs 358 to the Ola Wallet but the balance is still Rs 0. the same amount has been deducted from my account. Pls, help as I am facing several issues with the app despite paying all the bills/cab fares regularly.

Hi there,
Please contact me on [protected]@gmail.com.

My number is [protected]

I had topped up my Ola Wallet with around 4000 INR.
The system shows "KYC Pending" but there is no option anywhere in the app to complete it. The money is sitting there and I can't make any payments.

I looked up the internet but there are no alternate ways provided for this as well.

Please see the screenshots attached.

We have booked an auto ride for my cousins(2Girls) on OLA app - 03/07/2022 9:05 pm from pothys Gandhinagar to National Travels, Kalasipalayam. Driver happened to drop us at wrong destination somewhere in Malleswaram which is clearly Ola App issue and it was unsafe for us - this concerns the safety issue. Due to this, we stuck in unidentified place for long duration trying to book another ride and reached Kalasipalayam where we missed the bus. It was really frustrating since the complete trip got messed up. We tried reaching to ola support but didn't get enough support to explain the issue with documents as provided here. We need a clear assistant, need a proper solution and we need a claim for this.
Ride cost is lost, due to OLA technical issue we also missed bus. Totally unsafe trip.
Expecting a responsible update from OLA on this case.

I can see a transaction of 133 rupees that I did not do in my ola money postpaid due.So I complained regarding it to ola support and ola money support but they did not reslove my issue.But instead of resolving issue they are charging me late fees upon late fees every week.

Hi my name is Yogesh from Pune, i onboarded Ola auto CRN [protected].Auto driver name Sagar destination -pune railway station. I added sufficient money in Ola wallet before ride and once my ride got completed, driver asked me for cash and he was saying there is some issue with his Ola money and he was forcing me to pay in cash, I checked if have received any message of ola money deduction but it was not there may be delay in network and also as I had to catch my train and i was in a hurry hence I paid the amount using gpay so that I could have some record. After I checked the money had been deducted for both ola money deduction and Google pay as well.Driver ran away very fast. I am attaching both the transaction details with this complaint.These are the new technique these Ola drivers are following knowing that passengers are in a hurry.I don't see any customer care number of ola to call and explain hence raising complaints here.Where are the morality of people going and is ola working on such complaints?OLa auto charged Rs.404 instead of 194 Please return my additional paid amount asap.And take action against this driver as he is defaming Ola's name.

I had booked a ride from Carmelaram railway station to my then pg which amounted to 221 rupees.
I had given payment method as Ola postpaid. But on insisting in between the ride, I had to pay the amount to a petrol pump when the auto driver stopped in a petrol pump to fill gas or else I would have been thrown out.
Now I am getting multiple messages from unknown numbers threating me to move legally for not paying the amount in ola again.
I had tried raising a complaint in ola but they never accepted. And I had informed this to an ola executive who told she will look into it.
But other than these threating whatsapp messages from multiple unknown numbers, I have not got resolution for my complaint.

I took Ola ride on 18th June, 2022.
Ride no is: CRN[protected].
I choose the payment method Amazon pay and Money got deducted twice.
I just want my refund of extra deducted money.