Ola Cabs / ANI Technologies Complaints & Reviews

Hi there,
Please contact me on [protected]@gmail.com.

My number is [protected]

I had topped up my Ola Wallet with around 4000 INR.
The system shows "KYC Pending" but there is no option anywhere in the app to complete it. The money is sitting there and I can't make any payments.

I looked up the internet but there are no alternate ways provided for this as well.

Please see the screenshots attached.

We have booked an auto ride for my cousins(2Girls) on OLA app - 03/07/2022 9:05 pm from pothys Gandhinagar to National Travels, Kalasipalayam. Driver happened to drop us at wrong destination somewhere in Malleswaram which is clearly Ola App issue and it was unsafe for us - this concerns the safety issue. Due to this, we stuck in unidentified place for long duration trying to book another ride and reached Kalasipalayam where we missed the bus. It was really frustrating since the complete trip got messed up. We tried reaching to ola support but didn't get enough support to explain the issue with documents as provided here. We need a clear assistant, need a proper solution and we need a claim for this.
Ride cost is lost, due to OLA technical issue we also missed bus. Totally unsafe trip.
Expecting a responsible update from OLA on this case.

I can see a transaction of 133 rupees that I did not do in my ola money postpaid due.So I complained regarding it to ola support and ola money support but they did not reslove my issue.But instead of resolving issue they are charging me late fees upon late fees every week.

Hi my name is Yogesh from Pune, i onboarded Ola auto CRN [protected].Auto driver name Sagar destination -pune railway station. I added sufficient money in Ola wallet before ride and once my ride got completed, driver asked me for cash and he was saying there is some issue with his Ola money and he was forcing me to pay in cash, I checked if have received any message of ola money deduction but it was not there may be delay in network and also as I had to catch my train and i was in a hurry hence I paid the amount using gpay so that I could have some record. After I checked the money had been deducted for both ola money deduction and Google pay as well.Driver ran away very fast. I am attaching both the transaction details with this complaint.These are the new technique these Ola drivers are following knowing that passengers are in a hurry.I don't see any customer care number of ola to call and explain hence raising complaints here.Where are the morality of people going and is ola working on such complaints?OLa auto charged Rs.404 instead of 194 Please return my additional paid amount asap.And take action against this driver as he is defaming Ola's name.

I had booked a ride from Carmelaram railway station to my then pg which amounted to 221 rupees.
I had given payment method as Ola postpaid. But on insisting in between the ride, I had to pay the amount to a petrol pump when the auto driver stopped in a petrol pump to fill gas or else I would have been thrown out.
Now I am getting multiple messages from unknown numbers threating me to move legally for not paying the amount in ola again.
I had tried raising a complaint in ola but they never accepted. And I had informed this to an ola executive who told she will look into it.
But other than these threating whatsapp messages from multiple unknown numbers, I have not got resolution for my complaint.

I took Ola ride on 18th June, 2022.
Ride no is: CRN[protected].
I choose the payment method Amazon pay and Money got deducted twice.
I just want my refund of extra deducted money.

Yesterday I complaint about ola cab but not resolve, even i call to driver he is also cheater, Ola! Salman ([protected]) is arriving for 4 hrs 40 km in a brown AURA MP15CC1158.
This guy is a cheater.

I Paid Through Phone pe to [protected] but in the app shows still pending

I took ola rental cab for 4hrs 40km for Indore city on 28 June 22. I completed my trip on time and not more then 40km. Also estimate cost shown Rs.820 but after finish my trip they charged Rs.1421 . Extra charges for 54km. Can you imagine that in city area total 94km run is possible. I visited 4 place near in city. I complained in ola support team they refund me only Rs.37... Which is totally foolish. Also after conversation with support team they also talked with driver. From today I called that driver he decline my call and no answer by ola driver. Everytime i am taking cab but this time cheated me. Till now no response received after many complaint even they want to listening his ila cab cheater driver but not customer. This guy is a cheater for Indore MP. Ola! Salman ([protected]) is arriving for 4 hrs 40 km in a brown AURA MP15CC1158.

Sir,
I am receiving call from ola about ola postpaid pending but i paid cash to the driver while droping there is no pending from my side but i am receiving regular calls and msg form ola. When attending calls that was system voice and no option to contact anyone. I tried customer care no one picked call and mailed to customer support then no response for that. Now I am receiving threatening message that I am not responding ola so we r file case for that and also affect cibil score. Kindly clarify me who had mistake and solve me this issue.. my mail id [protected]@gmail.com and my contact [protected]

I had scheduled Ola Cab for Travel to Hyderabad Airport from my Location Aparna Cyberzon, Nallagandla. The travel was for June 22 '2022 at 9:15 AM as my flight from Rajiv Gandhi Airport, Hyderabad was at 1200 hrs . At the time of booking it showed the normal rate of around Rs 1500 and I boarded the cab and reached Airport as per plan . On checking my wallet I found that Rs 3222 has been charged which is more than double . On contacting Ola Cabs including their Head, standard vague response - You have changed destination and I told show me proof I have not, than due to high Demand, the prices have gone up and my query was that can it be Rs 85-90 per km as it was 39 Kms, 50 minutes drive

No response, No refund and I am keen that such practice should be stopped .

I am also a Sr Citizen and struggling with Ola Cabs

Dear sir/madam

I booked a cab from sainikpuri to lakdikapul with reference CRN NO [protected],
My complaint is the driver ask me for cancel the ola ride and he takes me for ride without ola.

I am Ashok Arora, your customer took a ride on 02nd April 2022 @ 2.24 pm with CRN No. [protected]. After taking a ride the driver asked to pay a bill amount Rs. 96 which showed the same amount while at the time of booking. The driver asked me to pay the cash and I have paid Rs. 100 to him.

After paying the cash the next day I got the msg from OLA money to pay outstanding of Rs. 194.

My ride was Rs. 96. Driver took the cash Rs. 94 and your ola money charged rs. 194. I have talked to the customer care team on 31st May regarding this matter the error happened. Customer care team appolized for the mistake he told me that your problem will be resolved shortly and assured that ola will not call for the same again.

But now again I am getting msgs on daily basis to pay Rs. 92 as outstanding money and threatening will take legal action against me if i will not pay Rs. 92.

Why should I pay the money which i am not responsible to pay the amount Rs. 92 which is wrongly charged to me.

I am regularly mailing them that i am ready to clarify in this matter but their customer care team are not responding. Please help me.

Ola cabs is more important tome than Ola partner app I just registered the app for temporary purpose and now I have changed the number in partner app then also ola cabs and ola partners not resolving my issue so please unblock my ola cab app

We Booked ola outstation round trip from Bangalore to hogennakal on 26th June 2022 from 5 am to 7pm. Total fare amount was showing rs 4600
We started our trip at around 5 am and came back to Bangalore by 2 pm. Then we saw fare amount has been rs 6815.
After analysing invoice, we got to know the driver updated total 375 km trip. In true, the round trip was total 250 km.
Then I tried contacting ola costumer care again and again. They resolved my issue saying after postvalidation with driver, trip taken was based on our suggestions, which was entirely wrong. He drove us according to his map.
Kindly look into the matter

I have already paid 95 rs for my last ride via cash, but it is showing pending in ola postpaid. Please resolve this issue

I paid in cash for my parents ride on 10th may. Driver said the app will update it automatically. Today when I tried to use it again it says outstanding amount to be paid. Such a ridiculous service. Drivers are allowed to make scene in public and get the cash but not allowed to update in app from driver side about the same. I am now asked to pay again online just because I didn't notice the outstanding amount. It's Ola app and driver issue that needs to be sorted. You cannot ask a customer to call everytime for a cash mode payment.

Have booked OLA on 13th Apr for 2 hrs . during booking it was showing Rs. 350 & travelled 17 KM but they are charging 42 KM . they charge me Rs. 1042 Driver accepted he travlled only 17 Km in front of OLA reperesentative. As per me It should be max Rs 600. have send 100 mails but team is not providing resolution after multiple reminder they are just closing ticket without any investigation. they never called me regarding this ticket. Actually they are faked company. Please take a legal action on the same.
OLS is very poor company neglecting to customer always..
Tcicket number #[protected]
#[protected]
#[protected]
#[protected]

Arjun Shah
[protected]

Hi,

I was book an Ola cab from Kempegowda International Airport Bengaluru, KIAL Rd, Devanahalli, Bengaluru, Karnataka 560300 and I wanted to go to VAMA Retreats, Survey Number 27-1, Canterbury Castles Layout, Oodanahalli, near Nandi Hills, Karnataka 561205. On 8 Jun 2022, I booked an Ola cab by using the Ola app. When I added the destination point at that time the fare charges showed 1040/- Rupee to me on their app. The destination was 32 km from the pickup point. When I reached the destination point the fare charges were suddenly changed and it has shown 2984/- to me. I had availed of the cash option. I had paid that amount of 2984/- rupees to the Ola driver. Then the next day I contacted Ola customer care and told all story. After verification, they apologized and agreed to refund my money within 10 days. The amount of 1921/- rupees, After 25 days, they did not return my money. I have continually mailed to the Ola support team but they did not responding to me yet. Please help me with this. I have watched screenshots along with this complaint.

I have travelled on ola auto on[protected] .
Paid driver as cash but showing in ola screen that payment is incomplete. Kindly resolve this issue