Ola Cabs / ANI Technologies Complaints & Reviews

I booked an ola sedan. The driver arrived late for pick up. We were 6 people including a child of 12 years. The driver was drunk. It was around 9 pm. He told us that he won't be able to take 6 people. We asked him to go. He refused and told us that he could drop us to our destination but we have to pay double the normal ola fare. We denied the proposal. He started verbally abusing us. He caught me by the collar and snatched my phone and cancelled the ride and gave the reason that i changed my mind. He demanded us for the base fare and refused to let us go. Then the locals looked into the matter and saved us from more harassment. I request u to look into the matter so that a common man like me won't have to face such verbal abuse and harassment again.

Dear concern,

Kindly find attached called proof to driver

This is to bring to your notice that dated: 11-jul - 2016 i have booked a vehicle (crn[protected] for drop to my destination and i spoke with driver to come and pic me from my location after few minutes i received a call from ola saying that your booking got cancelled. by that time i was in hurry to go my destination so immediately i booked one more vehicle (crn[protected] it is purely driver's mistake that he don't want to come to my place. on his confirmation unnecessary ola charged me rs 75/-.

This is very horrible experience for me. ola cab driver denies so many times to come to said destination (within city)

With this inconvenience i have already bear half day salary. but i have not given any complaint

Kindly look into this matter and arrange to refund my money. & take a very strict action against below given driver detail

Drivers detail

Mr : naveena
Vehicle no: ka-02af0169 (white xcent)
Crn no:[protected]

My name is dhruv dubey and i am a regular user of ola cabs, recently on 11th july 2016 i booked a cab at 4.10 am as i need to catch a flight at 6 am.
it usually takes 40 mins to reach international airport from my home but i took a buffer time of 20 mins in order to avoid delay, but to my surprise when i got into the cab i was told by the driver that he is not able to start my trio and due to some issue he won't be able to drop me...

Ola didnt tell me about peak pricing of 2.4 times the fare online they showed me the fare upto 450 to 700 but the final billing was 1514/-
I have paid for the toll but still they have charged me


₹1514
Crn[protected]
Thanks for travelling with us, anudeep dey

Ride details


Abhishek shrivastav

37.02 km 118.4 min

Mini - white ritz

08:12 pm panchamratna park, mira road east, mira bhayandar, maharashtra, india
10:10 pm lokmanya tilak terminus

I am sukhvinder singh. my number is [protected].
Yesterday (13th july 2016) late night i booked a ola cab to drive me from my home zirakpur (punjab) to railway station chandigarh, which is 8.7 km (already i have driven through ola many times). before starting the journey from home, the chauffeur already initiated the journey billing before actually reaching to me for pickup. the crn is[protected]. on convincing him he started arguing and said it is your good luck i have come to pick you up, and i have alredy cancelled the booking.
His mobile no is [protected]. kindly look into the matter. he has over charged and indiscipline.

Dated 24.08.2016
Driver brij mohan singh
Crn no[protected]
Manesar to terminal id

My phone no [protected], [protected]

I am a army officer, i have used ur service dated 24.08.2016, but your driver charged from me extra. he have not paid anything towards toll tax. but he charged in the bill. i am a army officer, there is no toll tax on us, every thing is exempt and i have save the toll tax after showing my army card.
So pls refund the rs 150\=

I have so many time registered the mail by mobile and mail. but there is no response.

All your drivers object to ola wallet. they prefer direct cash. i take an ola to work daily and your drivers tell me they don't find the ola cash beneficial. they tell me that ola credits the payment only after 2-3 days and we don't have money for diesel, so we prefer direct cash customers than the ola money customers. i think you guys should do something about this. it is totally impractical to be carrying around cash in my hand. i use ola up and down to work and cover a distance of more than 40 km per day and the total cost for a day comes upto around 700 bucks - am not expected to carry this amount for cab on a daily basis and hence i prefer recharging my wallet periodically. either you should train your drivers about this ola money concept/credit their money immediately. it is so atrocious of both your part and your drivers' part to expect the customer to carry a comprehensive amount of cash on a daily basis.

Took ola share on 26 june 16, attached is reference. Unfortunately i left my laptop in the cab and got down. Immediately i tried reaching out to the driver, but he never answered my call. I raised complaint with ola within couple of hrs. But ola customer care has been giving some or other reason. Even after 8 days, i sent mail to ola, i get an automated mail, saying that complaint will be raised! I don't expect any favorable response from ola. Please open the attachment and please beware of this robber driver! Ola hires goons, robbers,. List goes on! Whhat the heck ola is doing in the name of back ground verification? Ola should be banned completely if they cant assure security of passengers!

I have had a very bad experience with ola cabs in pune particularly. mostly, whenever, i have booked them for drop at pune railway station or airport, the drivers do not respond and in the beginning itself they want that they should be paid rs.85 or rs.100, more, as the airport authorities do not allow them to keep the car inside the airport for more than 2 minutes. similarly, when i have booked the car with ola for pick up from the airport, the drivers made me come out of the airport and only then picked me up. further more, the drivers first ask you as to where you want to go and it is their sweet will, whether they want to take you or not.in some cases they refuse and ask you to cancel the booking or they themselves cancel the booking after just giving one ring call to your mobile. if you call back, their reply is that they have cancelled the booking. this is very bad behaviour on the part of the drivers and several times ola were contacted and they have not responded. the railway authorities, the airport authority of india are also equally responsible. the city administration is also responsible. no one takes any responsibility and the poor citizen of this country is left to bear the brunt. i am very sorry to bring this, but this is the truth and unless action is not taken, indiscipline will grow and ruin this country. my

HI sir am yasar from chennai i have booked ola on july 9 6.30pm from avadi to chennai central but this driver
Thajumkhan D
INVOICE NUM
CRN[protected]
has picked some other fellow please dont repeat this seriously it made us to hire some other taxi

On the 4th instant i booked a ola taxi which i found was nearing my pick-up location while tracking. suddenly the vehicle stopped few hundred metres away from my location and i got a call from ola customer care seeking clarification whether i had canceled the ride. on confirmation of no cancellation from my end the customer care person assured me of a different vehicle within the next few minutes. i got the vehicle and took the ride. within...

I have been using ola since it was lunched in pune. But now a days the drivers either dont turn up or the delay a long. For the sharing cab option they say we do n accept sharing. Why the hell they show me on app. There in no customer care. Also when you put a complaint they just say sorry. I wont ever prefer ola and would ensure that i spread the same to others.

Ola! we tried reaching you to confirm driver-initiated booking cancellation. your booking crn[protected] had to be cancelled due to no response from you. please try the ola app to book a new ride. http://m. ola. bz/
I received this msg tonight.
The fact is when i booked the ride i mentioned that i want pick up from ajmeri gate ndls rly station but the driver tipd me ge us at the opposite side that is pahar ganj. i spoke to the driver in his mobile and told him that stay there i will board the taxi from paharganj itself. i was occupied with my laugage and was not able to ans his call and he cancelled the ride.
My question is when had told him to stay there at paharganj why he have cancelled the ride.
This has happened with me twice.
Trainings to drivers are highly recommend.
Need an assistance.
Thanks in advance.

Good evening sir,
Myself Santanu had booked a ola cab from Bandra railway station to come to IIT Bombay campus. But the driver Ayub khan, owner of red coloured Maruti sedane, , misbehaved with me, threw .y bags and didn't give lift t to me. He threatened me not to lodge a complaint and mentioned till today o action will be taken and no action will be taken against him as well. Further, he mentioned that he has great contacts with police and Bhai s and will put me in trouble. He was drunk and still driving in ola cabs, , misbehaved and threw my bag out.

Please lodge a complaint against him and take necessary actions.

I booked the cab on 11th july from secunderabad station to my home. cab driver is too much harsh, he uses abuse language.
As i told him that i'm having luggage and mom with me so i cant walk with luggage, i request him to come at secunderabad staion exit point, but he refuse to come there and abuses me on phone.
Cab driver name is krishna-[protected] with silver verito ts09ua5933. i request ola to take necessary action against him.
Kindly respect the customer.

Hello

We took a ola prime on 9th july 2016 in bangalore.

I always pay by ola money and had 730 rupees in it. At the end of the ride, the driver informed us that he is not getting a confirmation of money being deducted and also showed us his tab and it was still frozen for a while. So we paid him by cash (782 was the total bill). After a few minutes, i received a message from ola that 730 has been deducted from my account. This has happened before and i have been refunded the money in most cases. So naturally i called ola customer care and informed them of this issue.

They obliged and made an enquiry from the driver where the driver told them that he did not receive any cash from us.

I have got a mail saying they will not refund the money to us. We have paid 782 plus 730 (Ola money)

As a regular customer i am very disturbed that instead of creating more awareness amongst the drivers, they decided to believe him and not refund the money.

Please register this complaint.

Thank you

Annapurna

Ols issue number: ola support] #12358877

Hello,

I have booked ola micra cab on 08/07 at 13:10 pm through mobile number [protected] and got a message at 13:12 pm - "mr. Rajiv ([protected]) is on the way to your location in a white swift hr61c4243" but the person came at my place around 2:10 pm. My dropping was anand vihar terminal but he has chosen the wrong route and around 3:25 pm he was near okhla. My train time was 4:55 pm then i said to drop at near by metro station - so that we can reach the station.

Then he drop me at govind puri metro station but unfortunately we couldn't reach the station in time.

Can driver don't know any place nither in faridabad nor in delhi. He just joined the ola one month back.

When he don't know the route then why company hired him?

I have to cancle my tickets from both site and also pay to cab driver at that time rs. 330 (From faridabad to govindpuri metro station.) - which i do not want to pay but we were in hurry at that time.

Now i need my money back.

Please do what need to be done and let me know.

Thanks,

Amiya chowdhry
Ph. [protected]

Driver not receive my call and driver switch off own mobile. Driver --SUNIL ([protected]) white Go HR55X4288....

I were traveling from delhi to bangalore on 11 july 16, booked cab driver name was mudala giriyappa, silver indica at bangalore airport.. I was with my wife and 1 year old kid, with 3 baggage, 2 baggage i my self lifted and arranged in car.. Driver didn't help me to arrange my baggage and asking extra money to travel with my another bag. And while arranging baggage he was talking rubbish telling me stop doing this circus.. And laughing on me etc. It was literally a mental torture.. Finally i cancelled booking.

I booked a cab in mangalore as my car broke down and my sister and a baby was there with me booking time 6.54pm date july 11 booking number crn[protected], the app said the car will come in 3 minutes and the car was very nearby but even after wating for 10 minutes it didn't come the app showed the car was in the same position as before when i called the driver sunil rao, he was very lazy and started asking were u want to go and all details and with great difficulty said he is coming, but after waiting for 5 more minutes again called him he said he is coming but app showed he didn't move at all, but after few minutes i got a call from ola that the booking was canceled as driver informed ola that the client canceled the booking... Really worst service ever.. I was desperate to get a taxi and i didn't get a taxi and had to struggle and wait for a long time in rain with a baby and i am thinking of writing against ola in social media and spread awareness that never ever book a ola cab they are totally fraud and liers and support local cab service who are much more prompt.. Doesn't matter if they charge little more but are not frauds like ola.