Ola Cabs / ANI Technologies Complaints & Reviews

Booked a cab to the Bangalore international airport from yelahanka new town 5th phase, from the number [protected].I booked a micro cab that charges rs 6 per km.It was during the surge hours they said that 1.6x will be charged.If this is taken into consideration the total amount comes up to 250 to 300.However on reaching the destination i had to pay rs 980!!!.The extra toll charges and a fixed amount to the airport are not specified at the time of booking the cab in the app.Nor is another message displayed stating the same.Also the driver did not care to inform about it.Kindly specify these things clearly to the customers before they make the mistake o[censored]sing your services.Also make your terms and condition clear. This incident took place on 02/05/2016.

Very bad service from the driver. Driver name sunil booked a cab from electronic city. Behaved very rudely today for placing the lugagaes. And demanded the money for the bad feedback shared. This is very irresponsible behavior which i didn't expect... Anyways very bad experience from the ola driver he charged 700 for no reason to spare the lugguages.. And finally he took the mobile and deleted the app for no reason.

I booked a cab to take me from Pune airport to my residence in Kothrud, Pune at 10.15 PM on 1st May 2016 (CRN[protected]. I was given a name and a phone number (Yogesh, [protected]).
When the driver failed to turn up I called him and asked him why. He said he could not come to Kothrud. To rub salt in the wound he was also rude. I then had to book another cab on Uber and go home.
OLA must punish such truant drivers otherwise it will quickly lose the goodwill it has generated.

Hi,
I am sohel qazi from hyderabad. My car attached in ola since long but i start driving from 25-april-2016.

On 26-april-2016 i have completed 12 trips & i am eligible for 11 trip mbg incentive i. E rs 4800 after ola commission deduction. But i didn't got any incentive. I was surprised & call the customer care, they replied out of 11 trips 4 trips are invalid. & they suggest me to go ola hyderabad office to resolve this issue.
I went ola office on next day & reached there at 4.35 pm, security does not permit me to go inside he says at 4.30pm server close down.
So i went next day before 4 pm i get inside. Ola employee give me same answer as call centre. I don't know what is invalid or valid trips. Even he don't want to share booking details, at next i meet his supervisor he replies same. Still i am awaiting to resolve this issue from ola.

Hi
Had pre booked an early morning cab to the airport, about 12 hours before. Got the booking number immediately, just to be sure, I called up ola support about 8 hours earlier, to check if they would indeed send the cab at the scheduled time of the morning. They assured me they would do that. 15 minutes before the scheduled time, I hadn't received the cab details yet..I therefore called up Ola support wanting to know the cab details... And then they inform me that the cab is cancelled ... And ask me to book another cab in the Ride Now option, which is completely unreasonable that early in the morning . Ola cabs should not be taking pre bookings if they cannot send a cab at the appointed time. Extremely disappointed and frustrated with Ola cabs

We booked a cab (today 01.05.16 ) from " madanandapuram ponniamman koil street " to "koyambedu"
CRN :[protected]
Driver name : Francis A
vehicle number : TN 22 DB 8733

He did not explain about the rate details, he said that he dont about the fare from madanandapuram to koyambedu.
He cheated us . kindly do the needful.
we paid for that ride Rs.625/- ( this is unreasonable charge )
kindly make refund atleast Rs.300/-

...Thirugnanasambandam, VIJAYA RESIDENCY PORUR
phone : [protected], 24761948

I requested for 6 seater not got and I went with 2 cars today surprisingly for 1 car we paid Rs 459 and 2nd car Rs 607 for the same place. Because driver don't know the place and his gps not working, went some other road. He delayed more than 15 min Disgusting. We never expected this type of service from Ola.
Following are the details of cars I travelled today
Say Ola to your driver PRASANNA P ([protected]) for CRN[protected]. Silver Indica KA11B0296 to pick you up @ 7:50 AM, 1May . 1.4 times peak time charge is applicable on this booking. Please share https://www.olacabs.com/track/86tl3mqcr with friends/family and let them track you.

Say Ola to your driver RANGASWAMY RANGASWAMY ([protected]) for CRN[protected]. White Swift dzire KA02AF3696 to pick you up @ 7:29 AM, 1May . 1.4 times peak time charge is applicable on this booking. Please share https://www.olacabs.com/track/76tkt6t6r with friends/family and let them track you.

Ola, once a dream to commute, has become a commercial tool to loot people.
Even if there is so much talk on banning surge pricing by bangalore govt.
Ola is continuing to loot people by charging as hight as 3x than the normal pricing.
Ain't we paying for the diesel/petrol in the normal fares...This is really sick and ola is enjoying sitting back..
The show won't run for long.Anybody can have a startup and provide these services.
Goverment must intervene to make these mindless people learn their limits.

I booked an OLA today, I was charged 1001/- for a 20-Km ride from T C Palya to Majestic Railway station. This is plain cheating. Government has set 19/- as max per km but OLA is not following any government orders! Is this a state with any law & order or OLA kind of cab aggregators are free to cheat people!

Date & Time of travel 1st May 2016/ 6:40PM
T C Palya to Majestic Railway station
Distance per Invoice 20.17kms
Cost 1001/-
OLA Booking reference CRN[protected]

Whenever i try to book micro and mini it shows not available and ride now options never works in micro ola cans. I drove only 1 time n micro.. they overcharges also...
I took a micro cab from jaitpur extension to tughalkabad it charged 91 rs... last time i booked a mini cab the driver came late and he was eating paan masala, guthka . I felt horrible because chewing ghutkha could b seen as an inappropriate manner which makes customers uncomfortable. The mini cab charged me 87rs from badarpur metro station to jaitpur and micro cab took 91rs from tuglakabad metro station which is just one station ahead of badarpur. Micro cabs takes less.fares but both cabs took almost equal amount
. Price fare is being taken high may be because of odd even byt this is wrong... if you wont take any action i will be seriously disappointed and will never book an ola cab and i will tell this to everyone near my including my parents neighbours and society too. they will also boycott ola.cab if you dont resolve this.

Hello ola team,

Today was my first ola ride which happened to be a disaster and total mismanagement from ola .

Today i ordered a ola micro cab at 5:50(White indigo) .. Then driver didn't showed up till 6:15 .. Cancelled the cab and lodged a complaint at ola support .. Got instant reply that i got a free update to ola prime(White etios)...But later on got ola cab(White indigo) after waiting for 35 min at 6:23 and in which ac was not working, cab was in terrible condition and then last but not the least i was charged with fare of ola mini where i could have used my first ola ride discount coupon which i couldn't use as i was assuming that i am riding in ola prime (Which was the free upgrade from ola micro(Discount coupon not allowed )to ola prime) and then i reached late at bangalore university where i was supposed to reach at 6:50 but reached at 7:15 and i was not allowed to.Sit in exam.

Please find below the free upgrade message . I feel looted and had a very disappointing first experience with ola.Requesting a proper action to be taken

#ola cabs are you hiring drivers or goonda to fight. Such a bad day to have faced such a worst incident today.

Today i booked a cab for my friend who wanted to carry some bags and a bedding to another place. I had already asked the driver about this and he said no problem.

After reaching the pick point he said luggages are too much.. And almost was burning from inside. We said him. You can leave if you have a problem. He pushed me back and i was shocked to have encounter a goonda... Is this what your services are..? And you advertise and do all bull propaganda... I bet... #ola you better be serious about it.. Or else.. Your days are numbered..
Below are the booking details


Say ola to your driver gurumurthy s ([protected]) for crn[protected]. Silver indica tn22dc2112 to pick you up @ 8:59 am, 1may . Please share https://www.olacabs.com/track/26te25fub with friends/family and let them track you.

I booked OLA cab to go to Goregaon at 11.20 am approx on sunday 1st May Driver name is naresh and no is [protected] car no MH04ES0754.Driver did not turn up after talking to him also. Thereafter he did not respond to any calls. I used my first time booking code BOOK100 & were charged Rs.112-100 = 12 How ??? and why? I did not use the services..

Another time same day I booed taxi for thane from Kurla drives name Asif after confirmation he denied services. I had a hope less experience of OLA cabs.. am putting it on facebook with names of these drivers as well as their car numebrs.

I am complaining about the ola cab 3 times high pricing in evening time, without informing to customer.

I tool cab from camp, pune to vidya nagar, pune (Distance approx 8km) and during day time ola has charged me 180rs only but the same cab i took in evening 10:00pm it was charged on 3 time more pricing without any intimation, when i called to customer service regarding the same they did not give me proper answer.

Date : 30 apr-2016
Crn no : crn[protected], crn[protected], crn[protected].

This is really unfair, i'll never use ola in future its full of bakwas.

I have prebooked the ola cab yesterday (30 Apr 16) for 4:10 am today(01 may 16).also I have called the ola customer care and I asked them twice whether it will come by the time or not.he said "for sure it will come sir".
At morning I received the message that sorry we are unable to find ola cab for you.due to which we have missed our train due to non availability of cab

If they are unable to find taxi for prebooking so why the hell they accept the request during booking.
This is clearly a fraud case in which they are giving surety of giving the service and the person believes them and at last they simply say sorry we are unable to find taxi

We booked a ola swift desire driven by mr subhankar das ([protected]) for crn[protected]who picked us @ 6:19 pm on 29apr from ruby bypass, kolkata.Initially he refused to go to behala since he does not want to face "terriffic" traffic jam at behala. We somehow convinced him to take some alternative route to avoid the jam. Through out the jouney he showed unacceptable attitude as if he was doing some favour to us. Further more he refused to pay the change of 200/- and started arguing and demonstrating unruly behaviour. Kindly probe the same

I booked a cab
Details- rajesh ([protected]) for crn[protected]. White wagonr hr63c0469
He did not reached in the next 6 mins which the app showed the reaching time. And then he cancelled the booking . Also instead of cooperating in understanding the location he was pricking an argument and was talking very rudely. He was shouting on the phone and instead of listening to my instructions he was shouting and fussing about not able to find the location. And as i mentioned he could not find the location so he cancelled the booking .

On 25th April (Monday) I pre-booked a Ola for going to Bangalore airport at 11 am and got a confirmation number CRN[protected] with driver Shivaraju S in a Silver Indica KA545189. Around 11 am when I called to check where my Ola was the driver said I'm outside the gate, please talk to security. We stay inside IIMB campus where security needs permission to let drivers'in. However when I was talking to the security (assuming it's IIMBs) he mentioned that it was a private flat somewhere else. The driver told me that my location was showing somewhere else and didn't even try to locate and come to the pickup point, but cancelled the confirmed booking. At this time I was desperately trying to locate another taxi. Many taxis were available but while booking the cab it kept saying 'Booking failure''. Finally when we found a taxi I had to pay 2.9 times the regular fare to reach my destination. I had the same experience 2 days before when I tried to book a cab to go to Rajajinagar for a temple visit. 'Booking failure'happened 6 times and after 10 mins msgs were coming regarding the booking. This is either a new trick of Ola or a bug in their system. Better stay away from Ola for sometimes friends. Just a friendly warning. I'll try to see if I can write an online petition to stop this public harassment.

I had booked aa cab on 18th of april from RR Nagar(bangalore) to international airport(bangalore).. and it charged me 1092rs. whereas the estimated fair showed 350rs...
they have charged parking charges as 80rs, but the cab has not stopped even for a min..

The following are the bill details.. I completely agree to the peak charges(1.2x) but wat about the rest.? Could you please let me know as to why have they chaged so much.??

Bill Details
Base Fare for 30 km
₹499
Distance Fare for 17.54 km
₹228.02
Ride Time Fare for 70.18 min
₹70.18
Peak Pricing 1.2x
₹159.44
Total Fare
₹956.64
Service Tax (5.6%)
₹53.57
Swachh Bharat Tax (0.2%)
₹1.91
Sub Total
₹1012.12
Toll/Parking Fee
₹80
Rounding Down
-₹0.12
Total Bill
₹1092

Cab driver name: mahesh kumar KV
Cab details: mini silver indica v
Bill no: CRN[protected]
travel distace and time: 47.54km 75.18mins

i kindly request you to please refund the money asap..

This is a serious complain that people are making fraud transactions from your call centers
25/04/2016 IIN/Mobikwik /[protected] Dr. 100.00
5 25/04/2016 IIN/PayTm Mobil/[protected] Dr. 10, 000.00
6 25/04/2016 VIN/WWW ACCOUNT/[protected]/0 Dr. 125.00
the person who has done all the transactions from my account by misleading me
he claimed to be the person regresenting the ola complaint center
he requested me to take back all the complaint
he has fraudingly swiped my all hard earned money in the name of ola
I hate ola
I recommend every body to avoid ola
ola is a fraud company