Ola Cabs / ANI Technologies Complaints & Reviews

I had booked a cab for a pickup from Podanur to Sowripalayam on 22-Feb-2015 @ 9:00 PM which was confirmed. The driver calls @ 8:40 PM and says he will come by but never reaches. I finally get a cancellation message @ 9:20 PM stating that no cabs are available in the area. The customer service person then gives be 45 mins for the cab to arrive which was unacceptable. It seems that Ola is nothing but a cheap immitation o[censored]ber and nothing else. It is completely a desi product with the "chalta hai" attitude. I wish to stay away from it and paralelly seeking legal options to stop such nonse service providers.

Ola cab services are very bad. I started using it only for the past 3-4 weeks but so far 3 times I came across cheating by way off waiting charges. Today we started on time and no waiting anywhere including signal. But when the invoice came it was Rs. 58 waiting charges for 29 minutes. I had to spend Rs. 20 for phone calls to explain the logic and reduce that waiting charges. The driver used bad words like saniyan etc. Same thing happened 3 weeks ago not only waiting charge of 34 minutes while the whole travel time was 49 minutes, instead of 15 to 16 kms the invoice showed 21.32 kms. I booked and got down in between after 9 minutes the travel ended by another co passenger and she paid Rs. 365. She thought we cheated her some how. As soon I got the invoice message I called the call centre but nothing could be done. Not only Ola cabs charges are cheap but also your service, behaviour of your staff and driver everything is cheap. You are all conducting a big daylight robbery. See there are many comments about the cheating by way of waiting charges by Ola cabs. Dr. Ganthimathi

I am sasmita. Booked a cab from Nanganallur to Sholinganallur on 25-Feb-15 @2:45 PM. I paid 530 rupees hence I got a message like i should pay 364 rupees. When I asked for clarification I got the reply like GPS problem, mobile got switched off and so on. If you actually calculate its 15 kms.so it comes around 320 rupees. I am very much unsatisfied with your service. I will not recommend anybody for this service..

I have boarded a Mini Ola cab today and was charged much more than normal . The total amount charged was 622+230(parking fees) from RGIA to Gachibowli Hyderabad .The shortest distance is 33 kms while the driver took an extremely long and crowded route of 38.44 kms . For an average time taken of 40 minutes the cab took 1 hr 20 mins . I was also asked to pay a sum of 230 for parking while i never asked them to park the cab there .

I had Booked my cab from Katoor, to singanallur Coimbtore on 21 st Feb by 2.30pm and My booking id was CRN62321073 were the final bill was showed as Rs139 .As it was my first ride I thought my ride was free, but the Driver forced me to pay the amount of Rs.139 . When I called the customer care of ola cab, she asked me to raise this as a complaint in the portal after a lenghty discussion . I do not know why this happened . I'm a person who always support the service of ola cab facility and even advertised it to various people at my office . i was really surprised to see this happen . Please do take appropriate steps and make it a free ride for me by returning the Amount as it was my first ride .

I booked your cab from kumarswamy layout for jp nagar 6th phase for which the fare was Rs118 which got deducted from Ola account. Despite amount being deducted from my account, the driver demanded Rs118 which he received in cash. So this is the case of cheat. I was charged twice for the same trip. I hereby disclose the details below: Driver name: Shashi Kumar CRN : 62944009 Silver Tata Indica Cab Number: KA 41 A 4058 PICK UP Time: 11:38PM Date : 23rd FEB

I was travelling from my house at Whitefield to Yeshwanthpur railway station in the cab I booked from Ola cabs. They charged me with a waiting time of 17 minutes which was incorrect. The cab hadn't stopped for a minute as it was morning 6 o'clock and there was no traffic at all.

Travel Invoice - CRN62766138 Pick Up Location - Rajakadai, Thiruvottiyur (Near St.Pauls School) Drop Location - Mylapore, Mediscan (Near City Centre) Booked From Mbl No - [protected] Amount Charged - Rs.214 Travel Invoice - CRN62866620 Pick Up Location - Mylapore, Mediscan (Near City Centre) Drop Location - Rajakadai, Thiruvottiyur (Near St.Pauls School) Booked From Mbl No - [protected] Amount Charged - Rs.618 My Complaint: I have travelled the same distance both the times but the amount paid during both the times are very different nearly Rs.400 difference is there. Please clarify. I have used OLA cabs frequently and i am a valuable customer i just want to get clarified whether the amount paid is valuable or whether we got cheated. Please clarify.

Hi, I booked a Cab from COCHIN nettipadam Road to COCHIN airport. Earlier when i booked the car in advance with CRN 6253511it got cancelled on the 11th hour automatically. So i booked another cab. When I booked the cab the driver was 13 km away from my location. The CRN no is 62552124.It was Maroon Tata Indigo with vehicle no KL20 E 4407(the name of the driver is Abdul) I am having 4 issues / complaints. 1. The driver has taken Rs. 90 in cash from me. Without this he was not releasing my luggage. I agrred as as my earlier cab got automatically cancelled and i was running short of time as i had to catch my flight. 2. I have paid a total of Rs. 423 to driver which comprises of Rs 50 as waiting charge. I would like to inform that I was waiting for the cab. He came late. Because of him I was about to miss my flight. He took the petrol in between. And in between his device (given by Ola to every driver) got switched off/disturbed. So he took another 10-15 minutes extra there. 3. I had applied APP200 promo code which he could not get as his Ola device was switched off. 4. He was not releasing my luggage at all and I was just about to miss my flight. He was telling that if I will not pay full amount in cash (which includes Rs. 90 as extra + Rs. 200 for promo code) he will drop the luggage again to the hotel. I was very tensed and about to miss my flight and he was not understanding at all. If the Ola device got disturbed/switched off this is not my fault and why should I pay for this delay if this is not my fault. I want an action against this driver and refund for Rs. 140 ( Rs. 50 waiting charge as this was not my fault at all + Rs. 90 which he charged extra). Otherwise I will approach legal route. Regards Pankaj

On 24th Jan 2015 i missed my flight to kolkata due Ola Cabs negligence. They (Ola Cabs) sent the driver to a wrong address although i have provided the exact location for my pick up while i booked the cab online. But when i call up the customer care service they arranged a different cab for me but since i was already late i missed my flight due to which i had to buy a new ticket for me and my wife which costs me Rs. 26, 688/-. !!! They took such things so lightly even though they have costs me Rs. 26, 688/- due to their negligence!! I have sent complaints to Ola cabs numerous times on this issue but got no response from them. The CRN number which i received from Ola cabs on my booking is # 31815584. I have all the documents that can proof that Ola Cabs was responsible for my loss.

Hi This is worst service with ola cabs in Hyderabad.I got call today morning asking me to cancel the cab.I was surprised to hear when I didn't even called ola cabs or book a cab how come he can ask to cancel or not. Later I got message 450 RUPEES DEDUCTED FROM MY SALARY ACCOUNT.So i called to number which I received morning, they says the same, we cancelled your cab so 450 were cancellation charges.Heavy argument with him in call about deduction of charges, booking and cancelling cab.So I want to file complaint on OLA SERVICE as * who gave account details to OLA * who gave access on my account * when I didn't call them from my number how they can confirm I booked cab. Please look into this and help me out refunding amount back.And make sure this not repeating to any one again

This incident happened today(23rd FEB 2015) around 7:30 to 8am in RagiGudda near Pai Comfort Traffic signal. My father was taking a U turn. he saw OLA cab of yours who did not have control speed approaching him. He saw and applied Breaks . But OLA cab even then dashed and like a coward run away. Car is damaged badly. Driver has to pay for it. Request you to please take action. I will be approaching the traffic control as they will be having record as it happened near the traffic signal. Hope you will help me to find that driver of your company. My no is [protected]

Email- Id:- [protected]@yahoo.com Booked a cab with Ola mobile application on 22nd Feb, 2015. At 4:30 A.M for 23rd Feb, 2015. At the time of booking it showed that booking conformed. But the cab didn't come. I called the customer care and they said the cab allotment was not done. It was a mistake. This mistake of yours would have caused me my flight. I could have missed my flight. I took Uber. They are much reliable then you.

I booked a cab on 21st Feb 2015 at 2.47 pm. The driver started the meter at 2.49pm but he picked us at 3.11pm. I received a last call from driver at 3.11pm stating he has reached the place. I raised a complaint in ola customer service and the reference number is 662788. I want my 66rs back. Doesn't they have a control about customer pick up. If this is the case, then driver and ola cab will cheat some of the people who doesn't look about the invoice. Expected to hear solution for this issue. Call history and invoice has been attached

I had booked a ola cab today 3:15am to the airport the driver did not turn up until 3:30am repeated calls to driver Debasish [protected] went unaswered Ola Cabs took no responsibility this cab service should be stopped Confirmed CRN 61714163 Hi Dr S Khan, Thank you for using Olacabs! Your Cab booking is confirmed. BOOKING DETAILS Booking time10:51 PM, 18 Feb 2015Pickup time03:15 AM, 21 Feb 2015Pickup addressJal Vayu Towers Flat F505 Beside Greenfield HeightsCar typeSedan

I had booked cab for 10:30 PM for 20-Feb-15. Booking id CRN62057534. I did not receive any communication on cab and driver details. When i called at 10:30 they told me cab is just 5 min away. I called again after 5 min, they told cab is reaching. Again i called and to my shock, they told my booking is cancelled ! Then they took my new booking and sent another cab at 11. I could have missed my flight. This is totally unprofessional. Other consumers, please be aware of this stupid Service

CRN 62178016: RAJ ([protected]), White Maruti alto DL 1 RT 2442. I booked a cab from Delhi airport to faridabad. The attitude of the driver was not pleasant and when I am paying for a AC cab, I must get that service. The driver refused to switch on the AC when I asked him to. Non AC Cabs are cheaper, why are being cheated in the name of ola Cabs. We must get what we pay for and moreover who is the driver to decide the same. Moreover when I told driver the same he told me that do you want to go home or not. I am never going to use your service again, having this experience with your cab.

Probably as a customer we never read the bottom line, why are you charging for the on trip waiting time. Which is due to red lights and traffic jams. Your rivals Taxi for sure (sadly) you have bought out and probably you will implement the same there too. I have been a very regular customer and it is not that a single person like me can do anything to a company big like yours. But I will spread the word against it, as much as I can. Highly dissatisfied. I hope some alterantive to this comes.

It was 3:30 in the morning when I reached Udaipur from Ahmedabad and was travelling to my home from National Highway 8. In the way I found a card pressing horn again and again. Surprised to see OLA taxi car (TATA INDIGO) pass by me with 4-5 drunk guys inside. They crossed us. After that we found them stopped near the railway line and urinating on the road. Well we passed by and after some time the car again passed us at very high speed, almost hitting us. I will never book any OLA cab. They have such stupid drivers

The Customer care service of this OLA is terrible. Once I called to book a cab and they clubbed my pick up point any destination point together and made up an address and put it in. I had to go ahead and cancel the booking and re-do it all over again. Then after the journey when I see the invoice, there is a waiting time of 51 mins for the total of 99 mins journey. So I called up again to verify. The customer care person was one arrogant over smart<I>. He verified with the driver and when I am not much convinced, he had the audacity to ask me "So you are saying my driver is lying." I got so furous that I gave him one piece of my mind and when I asked whats your name and am going to complain, he immediately changed to "Sorry Maam". He can take his SORRY and put it wherever he wants fo all I care. OLA really needs to make sure the people they hire to interact with the customers are educated, civilised and have their brains in the right place. For further details: I spoke to this stupid person on February 18th at 9:09 PM. Since I told am gonna complain, he was</I> scared to tell his name and after a point I was beyond caring.