Ola Cabs / ANI Technologies Complaints & Reviews

13 hours, Multiple Lies, Delays, Break Promise, Cancellation & Thank you! CRN 5461418 Got awesome service from Ola! 1) Booked Cab 14 hours ago for 4.30 am pickup on 21 Apr 2) Got confirmation 13 hours before travel - cool! 3) Repeatedly called to get driver information (thrice) - Customer Care consistently says "you will get driver details only 30 mins before travel" - seemed good use of 'Just In Time' principles 4) 3:45 am,...

Booked cab for 7:30pm on 14th Feb. Had the worst experince ever. The cab Never came. After waiting for 15 minutes when we called the customer service they informed us then that there will be a delay of half an hour i.e... it would reach only after 8. On asking them to arrange some other cab which was near our pick up location, they agreed but that too did not come. The worst part is, on calling the customer service again to check the status, they informed us about delay of another half an hour which means the cab would not reach before 8:3 0. And we had to catch a train at 8:45. These ola guys never informed us either through sms or call about any sort of delay. Only when we called them they updated us and asked us to make our own arrangement when we were left with only half an hour's time. Looks like they had not assigned the booking no: to any cab driver and were simply bluffing us citing reasons for the delay.

I want to complaint against Ola Cab Delhi. I booked a cab from Janakpuri to Shalimar bagh. The driver reached as scheduled at 6P.M. on 20th October 2013 and covered a distance of 13.9 km in One and half hour and charged Rs 373/- while according to ola cabs the rate is Rs 21/- per km which comes to Rs 292/- for 13.9 Km. When asked the driver informed that the taxi was in jam on roads and hence they have charged for waiting of 41 minutes on the basis of Rs 2 per minute. He asked to contact Customer care of Ola Cabs. When I asked the customer care attendant he also informed the same thing. This is a fraud of Ola Cabs. I request you to look into the matter so that the customers are not harassed like me. I had to pay Rs 373/- for no fault of mine. The CRN No. is 3349870. The driver name was Mr Dharmender whose mobile no. was [protected] and the cab was Maruti Swift Dzire DL 01YD5460.

I booked a cab on 11th May for a pick up from Residency road, Bangalore at 12 am. I even got a mail confirming the same. At 11:30 pm I got an sms saying that your cab has been cancelled!!! On calling OLA I was told that due to unavailability the booking was cancelled. This is highly unprofessional. After confirmation how can you cancel, and that too at the nth hour. Will never ever be taking an OLA cab and will spread the word around to all my friends, even those who have the OLA app installed on their phone.

Details of my booking:

Date & Time of booking : 11th May 6:43 pm
Date & Time of pick up : 12th May 12 am
CRN : 2192820

I booked a cab with OLA cabs for 10:30 AM on 5th Feb, 2013. The booking call was made at 9:09 AM in the morning. I got three confirmation messages of the booking via SMS at 9:12 AM, 9:19 AM and 9:49AM respectively containing the following confirmation no. CRN 1691134.

I was waiting for the cab at the expected time. But no information was sent to me regarding the driver till 10:00 AM, as promised. I made a call at the helpline no. to inform them about the same. They told me that the cab would be late by 15 mins some thing they should have informed me themselves and well in time . Instead, I got to know about the delay when I gave them a call but the driver information was withheld again. At 10:35 AM I had to call the helpline again to check on the status of the cab at which time I was informed that the cab would be late by another 30 minutes. Following the call, I received the driver details on my phone via SMS at 10:38 AM. On calling the driver directly, I was told that he was at some far off location and it was not possible for him to make it for my pickup for almost an hour.

Not only was I forced to be late for my office due to the unprofessional and laid back behavior of the mentioned Taxi services, I had to make alternative arrangements in haste which was an uncalled for hassle in itself.