Ola Cabs / ANI Technologies Complaints & Reviews

I have paid in cash to the driver on 12-10-21, but it still showing pending in my Ola app.

I've already paid my last ride bill in cash to your driver but on the app it's showing that you amount of 163 is still pending. Due to which I can't book any other ride. Clear it ASAP

Of late, it has been observed (observed both at Chandigarh and in Mumbai) that a driver initially accepts a ride BUT THEN immediately makes a phone call and inquires about the DESTINATION; if its not of their interest, they simply CANCEL THE RIDE!! THAT DEFEATS THE VERY PURPOSE FOR WHICH COMMUTERS USE OLA!!

At 26th Dec, 2021, I have taken a ride from ShaymBazar to Mani Sq. Kolkata. at 6.44 PM. My CRN is 71203498. The driver didn't have any 500 change, so I paid him 125 via phone pay. My be the driver told me some wrong phone number or I typed it incorrect. But before transaction I showed the person about the receiver. The driver said it's all right. I paid him and confirmed again. Now Today 27Th Dec he called me and asking me resend him the same money.

I shared him my bank statement too, so that he can understand that the amount has been debited from my account. Yet he started using abusing words insulting my parents.

Now If he gives me wrong UPI or phone number is it my fault, I confirmed with him before sending the money. He confirmed as well. I had to resend him the money else he was throwing some foul threads.

Please help me with this.

In ola auto i have charged twice. Driver asked to pay the cash so i paid the cash to him but it is showing ola money postpaid.attached the ride details.

Hi,

I have done the payment through phone pay after the ride to the driver, but in the OLA app it is showing pending payment. Please resolve this issue ASAP. I have tried many things to get this resolved but it is still not resolved. Please contact the driver to verify this if needed.

I have taken a ride of Ola cabs and paid charges in cash but pending charges still showing in apps of Ola cab

I have taken ola rids and paid charges in cash to driver but pending bill still showing in Ola apps

Hi, for 2.1KM ola is charging 215 wich comes to 107.5/km is this price justified?
what is the max price/km

Booked Ola cab on 24 Dec'21. To book the ride, the app requested to make payment of Rs 99 first which was done since I wanted to book my ride. On checking the app, there were no details why Rs 99 was charged. On calling customer care, I spoke to Swati and her supervisor Syed with no resolution. Upon asking to escalate to next level, call was placed on hold for 2 hrs and no one answered the call until it was disconnected by Ola executive himself.Later an email was received that Case #[protected] is marked as Resolved.

I am still awaiting confirmation why Rs 99 was charged. If there is no justification, refund is requested.

Hello sir i am shubham otari I'll book ola can on 26 September 2021 and i was paid ola cab amount but still he is show panding payment. I'll time trying contact with ola coustmer care services but he is not respond all time. Also he was getting a massage about panding amount. Plz resolve my problem and stop ola cab service because he is very fraud for coustmer and his employees.

500 RS forgery by the driver in the middle of the ride to fill the fuel / Initial Fare 1800+ after reaching it is showing 2850 / KM [107 to 155 ] .
For the above issue, case has been created.
Ola is asking proof of RS 500 [gpay … ] / While booking I have clearly indicated as Cash During pay. I don't know what to do when he stops the cab in the middle & asks for RS 500 in night for fuel [ I have kids & family ].
Ola is asking for proof.
I have clearly mentioned During booking the Price is RS 1800+ after drop it is showing Rs 2850 [ paid amount ] with screen shot, there is no reply for that.
Issue 1: Driver 500 RS forgery
Issue 2: Difference between initial & final fare with screen shot shared, there is no response.

I had booked upcoming ride on[protected] with Ola Cabs with flight insurance for[protected] at 3.30 AM and as per rule your cab should be arrived on or before 3.30A.M. But at due time when your cab doesn’t appeared then I tried to call the driver but after calling several times & text in Ola app he did not received the call nor responded the message and at that time I did not found any other cab, and hence our flight has been missed. I had complained to Ola Cab Service so many times but they are not responding yet, their service is very worst in this regards.


• Ola Cab CRN Number: [protected]

Dear concern Authority.
My ola mobile registered number is 772...765 . I booked ola on 22/12/21 for my wife she was traveling to wadala bus depot. While booking I have already selected mode of payment as cash. Ola driver named Mr. Firoz Ziauddin Shaikh with mobile number 790...96 came to pickup. After ride my wife called me ask me wether I should pay him cash and I also asked her pay cash after trip end. And accordingly she paid amount Rs 154/- to driver. Further when I wanted to book another ride for myself I was surprised to see pending amount Rs 152
To clear before I could book ola for another ride.
Same day and next day again I raised this issue with ola support to clear extra payment ask by ola. Till today this matter is not solved by ola. Later I received email message from ola support that they will not help me into this matter and I have to pay amount before I could book any other ride.
How iam suppose to pay twice for one ride.
Request please resolve issue.

Thank you

Sent from Yahoo Mail on Android

Date of my trip was Sept 25th, amount 2096 was paid in cash.

Trip: Jaipur to Pushkar.

Reason for cash pay: Driver said internet is not working so I had to pay. In my phone too there was no network so could not pay online.

Sept 26 mobile internet was suspended in Rajasthan so message from OLA received on 27th Sept, issue raised same day.

Concern raised on Sept 27th

I have been harassed with 10 calls everyday for last three months.
Told same issue they ask why did you pay cash, what proof, well I was travelling to a small town, with three other ladies and paid as cab driver insisted.

SO I have stopped answering calls, stopped using OLA and looking to take this matter to consumer court now.

Its your internal system failure and they are not aligned and you are harassing customers instead of pulling your driver partners.

I took a ride on Dec03. The trip wallet notification was not received by driver and I had to pay by cash. Later I noticed the money has been deducted from my wallet as well . I raised a complaint on the same day and have followed it up 6 times. No resolution from OLA yet. I seek refund of INR 154

It was my dad who was travelling from janakpuri to gurgaon on 30th november 2021 and on completion the the ride my dad paid rs430 to the driver through cash and on my checking the app i noticed rs 630 were charged to my ola postpaid which was the original bill for the ride.

now ola is refusing to refund me rs 430 which was extra cash paid to the driver.

I hav paid 2 times amount by mistake but ola guy is not returning amount

I took a ride today (dec 23-2021 ). I paid through Google pay on driver's number. But in the app it shows still as pending due. So pls check and resolve as soon as possible.

Whenever the online payment fails due to ola app error ola forces customers to pay cash only to make the online payment as due and disalloes the customer to pay the due before next ride.