Ola Cabs / ANI Technologies Complaints & Reviews

Good evening,

It was very disappointing and disatisfying experience from ola where I booked the cab for outstation for up and down after going up car breakdown and driver charged me for up and down we have suffered a lot with our old parents in the middle of the drop and customer care has not at all supportive calling for refund which was promised by ola team till after 12 days nothing has happened issue has to resolve in 3 days but not all doing good after lifting the call simply saying we will do give me time kindly check and do the needful

Ph no [protected]

Iam neha.i paid 117 rupees for Ola ride.i want to book another ride but it is showing 117rupees balance which we already paid.owner of auto also misbehaving with us.

On[protected] i have booked a ride from Domestic terminal, Ahmedabad to satellite, Ahmedabad for which a CRN[protected] was generated.But the drirver of the ride has not turnup for pickup. Then i booked an auto at about 10.15pm and reached the destination by 11pm.To my surprise the OLA has generated bill for Rs.399/- with out providing the ride. I mmediately i dropped a mail to olacabs requesting for cancellation of the bill.But OLA instead of cancellation of the bill has refunded Rs.250/- stating the "We corrected an error in your bill and credited your refund. and mentioned the start time and end time of the trip which is not fair on their part. In fact i have not asked for refund.Since then onwards i am requesting to cancel the bill and reasons for refund of the amount.The OLA authorities instead of resolving the issue harassing me daily to clear the dues with penalty.I am ready to pay back the refund amount. Request you direct the concerned to rectify the issue and takeback the amount of Rs.250/- which i received as refund

I took an outstation ride from kolkata to krishnanagar . The distance is around 100kms and the estimated time is 3 hours.
Also at the starting estimated bill was around 2200/-

Road was not jam and still driver drove in 30-40kms/hour max speed. Even after many request he has not speedup the cab.
Thus the time took to reach was around 5 hours.

Once the trip finish the automatic bill generation is of 3850/- which shows 153kms and 5 hours.

One the same day 17th September I raise a complaint in ola support. Since then I am followed up many times but every time they say the backend team is working on it please give us 24hours more.

Now I am getting hopeless and really need support from third-party resolved.

We booked ola auto on september 18th 2021, and paid 156 rupees through googlepay. Still its showing payment pending and not able to book other ola rides. I have attached screenshot of googlepay payment.

Dear Team Ola,

In ref. to trip no. CRN [protected], I had taken a trip from Delhi to Ghaziabad on 21st Sept'21, I had paid an amt. of Rs. 568 to the Driver via PAytm (UPI ref. no[protected] .

On 28th Sept'21 I was going to book a trip to Noida but, it was reflecting that the amount was still pending, Hence I had repay that same amount to book my new trip . Again in the next trip no. [protected] on 28th Sept'21 even after paying the amount(Transaction Id- [protected]), it is cufrrently showing that the amoiunt of Rs. 309 is still pending . and for further booking I have repay the amount of Rs. 309.

Kindly refund the payment of Rs. 568 that I have extra or adjust against my upcoming trips. and close the latest trip as paid

This is really a very bad experience for me.

For further queries please contact the undersigned
Regards,
Sourav Kumar Mondal

Paid cash to the driver for the ride. But app shows payment pending.

I've already paid my last ride bill but on the app it's showing that you amount of 138 is still pending. Due to which I can't book any other ride.
Kindly solve the issue as soon as possible infact I've Mailed so many times to ola support but the customer compliance are taken as for granted. No step has been taken by the customer complain.
It my request to solve the issue immediately.

I have taken a ride in Ola auto and made the payment through cash... But the app is still showing pending payment... Kindly resolve this issue at the earliest.

CRN[protected]
I have made payment in cash but still the payment is showing as pending. please help

Date of incident - 30-Sep-2021
CRN - [protected];
We used Ola CAB earlier today and paid cash (110 Rs.) for the trip. HOwever in the app it indicates that the payment is pending. This is the second instance and not getting the required support from Ola app.

Request to remove that alert as it will help me with the next booking.

I travelled from delhi cantt to rohini sec 22 the CRN no. Of this ride is [protected]. I paid the total amount in cash rs. 252 to the driver. The app is still showing payment pending and now I'm not able to book another rides . Please check as soon as possible and take necessary action.

I was unable to use online payment and hence I paid in cash for my last ride.
Now the app shows me pending payment which is unacceptable.
I request you to please check with the driver and get this resolved as soon as possible.

Hi Team, I travelled in Ola on 27/09/2021. And as online payment was not working. I paid through Gpay to driver, an amount of Rs.448. But still the payment is showing pending and i couldnt able to make further rides. Kindly check on this as early as possible.

Driver number : [protected]...

Paid for the ola cab in cash, but still showing pending payment. Pls chk details with the driver and resolve my pending payment issue

I took a cool cab ride on 29th September, and the invoice sent over email by Ola mentioned
"Sorry couldn't generate an invoice due to absence of taxable component"

I had paid cash amount of Rs.250 for a bill of Rs.225 but it is not updated in the portal and shows payment as due. Please check with the driver and resolve this issue immediately

I took a cab ride from OLA on Sunday, 26th September 2021 towards Howrah Station.
My ride was confirmed vide CRN and payment vide Online Method.
At the time of ending the ride, I received a message that the online payment could not be processed and I need to pay in cash.
On further being compelled by the driver, I paid the entire amount, Rs. 204 in full cash.
Now, even after paying, my account is still is showing that I have amount pending.
I tried to reach OLA Customer Care but to no avail.
Kindly look into the matter on urgent basis.

After paying cash it showing as payment pending and and made me pay for 3 times to ola as well driver kindly do the needful

I booked Ola Cabs for My relative on 25th Sep 2021 and he paid the amount to the driver in cash. However, I got the popup in my mobile that there is an amount pending due to pay the same amount.
With this in reference, I have raised the complaint to Ola based on ticket number[protected] and they confirmed that there is an issue with their system and hence unable to clear that amount therefore they requested me to pay online and initiate the refund request over email. With their confirmation in email, I have done the same and send the evidence to them. Now in the app, my ticket is showing in resolving state but it didn't happen.