Hello, I am Sunil. I had booked a done a pre-booking for a cab for my younger brother who was going to write an exam. The CRN number for the same is: [protected].
The cab driver arrived on time. Before the ride started, he asked how would I be paying the money, to which I replied that I would pay through gpay option as provided in the app. He asked me to pay through cash. I refused politely. He then threatened to cancel the ride. I confronted him, that he is not supposed to that, but after a little argument, I decided to let him go as there was no use arguing with someone who is not ready to listen. I told him to go. He then get off his car, and starts verbally abusing us while we were trying to book another cab. So my brother decided to click the car picture, then the driver snatches his phone and throws it on road. And then he starts to physically assault us, to which I had to resort to self defence and punch him. He then starts racially abusing us stating that "You North Indians are stealing our money, you are spoiling this land", and all kind of crap.
***And he threatens that he is now aware of my location and would harm us later.***
Meanwhile my brother had picked up his phone and could record something, in which the driver can be seen using abusive language. So we just got away from the scene, and had to book another cab.
The worst thing was, my brother who was supposed to be calm before an exam, had to go through this. I just pray this does not affect his performance in the exam, as these kind of incidents cause a mental trauma for sometime, which is not good for exams.
Overall, we faced verbal abuse, racial abuse, physical assault, and property damage (the phone cover was damaged, & there was a significant crack on the mobile screen guard).
I am sharing the pic my brother could take. Not able to upload the video due to file size limit.
I have complained to ola about it. But still I would like to emphasise that these kind of people not be taken lightly, as they not only harm customers, they are also causing communal tensions unnecessarily.
Dec 4, 2020
Complaint marked as Resolved I had complained on ola app. After which I got a call from them. There I described the entire incident, and also shared the videos on a mail with them. Their response was satisfactory. They have told me that a very strict action would be taken against the cab driver. The mail was sent to a thread which I received after complaining on the app.
