Ola Cabs / ANI Technologies Complaints & Reviews

I am writing to you to raise an issue about: Cab

The issue that I have experienced was: I had booked a cab on Dec 23 2020 from Banaglore Airport to Marathahalli. Total bill for the ride was 1466 and I had paid during the ride thruogh Google pay. But it showed as payment failed and amount got debited. the driver claimed that the payment was not reflecting so I had paid the cash directly to driver. The same amount was also debited from my account and paid to ola. So i had charged twice.
I had called the driver and asked for repayment he confirmed it and said will reverse the money but he didnt.now he is not answering my call.

It occurred on: 23/12/2020

kindy contact the driver and ask to repay the money
Driver name: Mohammed Ali
vehicle no: KA53C4605
Driver contact number: 91 [protected]

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Ajith Anilkumar

Ref:
Ola ride details : Wed, Jul 03, 08:47 PM- ₹214 -
Cool Cab•CRN [protected]

for which I had to pay in cash Rs 214 to the cab driver because the Gpay transaction (Rs 250/-) did not show up in the Ola app.
When contacted to Ola customer care, the representative denied receipt of any payment via Gpay.
I have been chasing this with Gpay for almost more than 18 months now and recently got confirmation from Banking Ombudsman that it is in fact paid and settled with Ola's Axis Bank w/ RRN NO[protected] on 4-Jul-2019.

Transaction details:
Txn Date : 03/07/2019
Narration : [protected]@AXISBANK-UTIB[protected]-UPI
RRN / UPI Reference ID :[protected]
Google Txn id: CICAgKDq742nXg/
Value Date : 03/07/2019
Withdrawal Amount : 250.00

Transaction settlement details :
Date of settlement : 04.07.2019.
RRN NO :[protected]
Amount : 250/-
Merchant Name : OLA "

With the new info, I contacted OLA Cab customer care over email and on their facebook page for processing the refund of Rs 250/- for the ride. But they do not respond at all. When I tried to raise a support request on ola app, it fails with internal error. I am attaching the relevant info in support of my claim. Kindly look into it.

Hello Sir/Madam,

I am Karthik Reddy, resident of Hyderabad. I want to submit a complaint against my favorite transport company Ola.

On June 3, 2020 I have booked an Outstation Ola cab from Peerzadiguda, Hyd to Nereducherla.

Selected mode of payment at the time of booking : Prepaid Ola wallet with 0 rupees balance ( I thought of adding the money on the way).

In the middle of the journey Ola driver urged us to change the mode of payment to Cash as he had no bookings in the lockdown period and also he has no fuel in the car.

I tried to change the mode of payment but invain. On my way on driver's request, I gave him 1000rs for fuel (Bill submitted to Ola).

After completing my journey, I have paid him through Gpay (2000 rs) and 300rs cash by hand.. I did not had an eye on my Ola wallet (Due to 0rs in my prepaid wallet, Ola changed my mode of payment to Postpaid and generated the bill at the end of the cycle).

On the day of Ola bill generation to TILL DATE.

Ola is harassing me to pay the Postpaid bill. Total Bill generated was 3300 (Already paid to the driver) but now it has changed to 4220 due to late charges.

Ola driver acknowledges the payment and he is telling that 'if Ola reach me I will pay them'. But Ola is only concentrating to Harass the Customer rather than asking the driver for the payment.

-At present, Ola is threating me that they will proceed legally and send the notice to my home and it will damage my reputation in my surroundings and also it decreases my CIBIL score,

why should I pay the already paid amount? Driver is willing to pay that amount, why cannot Ola ask money to the driver.

Until now, I have raised so many incidents on this issue but they did not provide me the required solution.

Ola Tickets:

#[protected]

#[protected]

#[protected]

#[protected]

#[protected]

These are all the tickets I have raised from June 2020 to Present, which have no solution from Ola.

I have submitted all my payment proofs (Fuel and GPay receipts) to Ola.

Please consider this as a major issue and solve it as soon as possible.

******Ola Driver Account : [protected]/ [protected]

******I have done Gpay to his son's number (Driver himself given this Gpay number) : [protected]

- Karthik Reddy,
-A Genuine customer of Ola.

Today I travelled with my family outstation.everytime we come here pay the same amount but little exceeding price is understandable but it was huge amount difference today.And payment was made for extra km.the distance I travelled was 100 km but ola cab driver charged money for 169km.customers are being cheated, this is the last tym, I will never choose ola ride from now onwards.

On 07.01.21, I booked one OLA cab(INV No. CRN[protected]for outstation service from Bangalore Mahadeva Pura to Cherupuzha, Kerala. The driver came at the appointed time. 1. He entered the wrong meter reading 172337 instead of the correct 172383. 2. Instead of going through Old Madras road, MG road, Satellite Bus stand Magadi, Ramanagara, He turned the vehicles ( though I asked several times the reason for taking the wrong route, he refused to reply and showing the Map, Map changed when he turned the vehicle towards Hebbal, Nelamanga) and the total bill increased by about Rs.2000.00 and time by about 2 hours ( Original 7300+) and charged total 9459. The vehicle was very dirty and not cleaned. I am a senior citizen, and I Myself along with my wife traveled and it was a horrible journey

My recent ride with ola was too worst related to driver issue and double amount charged. First he was too late for pick up and the driver number which was reistered with ola is not valid one.

My first estimated bill was 86 INR only but he took long route then bill modified to 100 INR. I paid first estimated bill amount 86 INR via Google pay but driver again charged 100 cash from me.

Really worst worst service and your driver was so rude and impolite he charged double amount from me. I want my money back to my account with compensation as he behaved very rudely and impolite with me. He rashly told that first give 100/- then talk with ola for online payment and he denied to show my bill amount in his mobile.

Please stop my today's online payment to him and credit that amount to my account (my ola registered mobile number [protected] have google pay and phone pe). Please find my order details below.

Order No: CRN [protected]
Driver Name: Mallesh P
Invoice Serial Id:MNHXUHR226911
Auto No: AP28TC2323
SAC Code: 996411
Invoice Date 08/01/2021

With extreme disappointment, this is to inform that I have been fraud by the ola cab driver on 30th December 2020, for which complaint has been registered whose ticket ID is [protected] and no resolution has been made over it within the promised resolution time of maximum 72 hours. Its been 6 days the support advisors are not giving any clear information regarding the same and just delaying the incident by making one only statement "You will get resolution in the next 24 hours and so on". I have been trying to call multiple times from my registered mobile number "[protected]" and I couldn't reach the same as the call gets disconnected automatically after IVR information delivery. It's been a very disappointing experience with ola I must say.

Below are the details of the whole incident.

1. Outstation ola cab has been booked on 30th December 2020 at 9:00 PM from Alwar City Rajasthan to Noida sector 59 for which estimated fare showed around INR 3500 for a distance of 174 km.

2. On more clarification over the charges the driver said that there would be additional charges apart from the estimated fare which would be around INR 500-700 and no other charges have been mentioned which ultimately make the bill near to INR[protected]

3. Driver clearly mentioned that he will take 2 stops at some intervals throughout the journey and after 20-25 minutes of the journey he took a break of around 15 minutes at nearby Dhaba along the highway.

4. The 2nd stop was at CNG station and the driver asked to pay INR 500 for CNG gas filling and payment has been made through the debit card (OM CNG PUMP Rewari, Haryana)

5. On reaching the destination on 31st December at 1:00 AM when asked for the overall bill it showed near to INR 5200 + 745 Toll tax and State tax as per driver, which makes the bill near to INR 6000 which was way too high than estimated fare and also there was no deduction of the previously paid amount at CNG station which consolidates the bill to INR 6500.

6. On checking fare breakup it has been found that distance travelled showed is 228 kms however on the start of the journey it showed 174 kms and no changes throught reaching the destination has been made from our side, also additional time charge has been charged which driver took the time on his own.

7.Complaint over the incident has been made to ola customer support and maximum resolution time given was 72 hours, within this 72 hours I have been consistently trying to reach ola customer support but my call automatically disconnects after the IVR information. After hardly getting connected the advisors (salman, asif/ashiq) just give a statement that resolution would be made as soon as possible and the issue has been escalated.

The advisors itself has calculated proactively regarding the distance travelled by checking it on google maps and considered as mistake happened but still no resolution has been made till now and they are saying that amount has been calculated as per total distance travelled which was 228 kms. How can there will be difference of 50-55 kms for one route journey?

It's been really disappointing and painful getting help from ola support.

Akshay Sharma

[protected]

I booked the cab on * 1st January 2021* at 7:43 a.m. when I booked the price (estimated) was show low Rs. 320. After the ride was over the price changed to Rs. 959. Driver changed the Route which resulted in higher price. Customer care has not solve my query.
please solve my problem urgent beses

Hi team,

In my single ride money got deducted twice.
This is not acceptable to me.
Kindly refund my extra money deducted from my account. I'm not happy with your service.
Crn [protected]
Bank details
Dec 29th 2020 7:26
Rs 237.00 debited from a/c **6164 on 29-12-20

Dec 29th 2020 7:27
Rs 237.00 debited from a/c **6164 on 29-12-20

Let me know if any other details is required from my end.
I need refund immediately.

Thank you
Sanjana l

Hi,

I took trip on JAn 4th, 2020 morning.
When I booked the trip, the fare showed Rs.218/-. I paid the same using debit card, while the trip was underway.
After I got down at the destination, I informed the driver I have paid by card.
Later on the driver calls me and says I have yet to pay Rs.85 as fare.
Then I check the app and find out that the fare has been changed to Rs.303/- instaed on Rs.218/- after the trip is done.
I paid the extra money to driver via google pay.
I have not changed the pick up or destination after booking.
I have not asked the driver to change route or stopped midway.

OLA is charged me ARBITRATY fare which is cheating and it is embarrasing when the driver follows u at offc saying u have not paid money.
This is unacceptable.

I take window up but driver press button down window came doust insedi cab Is driver is not good some driver

I have a problem to book a ola cab
I have attached a one ola driver ID he is making a fake booking on my account to take her incentives that's why my account was blocked by ola cabs

I took ride in Ola auto.
Trip number is CNR [protected].
Money was deducted twice. Can you please look into it and resolve.
I'm not happy with this issue.

Hi,

This is to notify a bitter experience from one of the Ola drivers. As a woman, I felt very insulted and hurt due to his unprofessional behaviour.

We prefer Ola rides due to the security, the quality of drivers and other hygiene factors as well.

I booked a cab this morning (28-Dec-2020 at 9.30 am) and given the pick-up location as 'current location' from the Ola map. Unfortunately, the location was approximately 100 mtrs away from the exact point and I didn't notice the same, as I believe in your map's accuracy.

After reaching the destination, the driver didn't call me. When I called him back and understood that he is around 100 away and I rushed to the car. He was very impolite and angry on the phone.

When I reached near the cab. He deliberately rejected me and cancelled my trip - again with very unprofessional behaviour and impolite manner.

I was actually surprised, he was scolding me as I if deliberately given a wrong pick up location.

Is it a big offensive issue, for a slight difference in pick up location in Ola? (automatically generated pick up location from Ola maps)
Was the driver trained to shout against the traveller due to this very small and negligible location mismatch and cancel the trip?

In addition to that, I had to pay 50Rs extra. Is that a kind of punishment that the driver presented me?

kindly consider this as a concern from a woman who faced really bad experience from one of the associates from your reputed organization. No other women should face such a similar experience from him.

Please note this is not a refund request. I was really hurt due to his behaviour. Imagine if I was in an emergency and I received a similar experience from him.
It was really disappointing dear Ola team. Hope you would look into the issue and take necessary action

Please note the trip details: CRN [protected], White Ethios. Driver- MF Justin

I had booked an ola for my mum on 26-dec from Viswakarma Colony to Greenfield Colony.
I was denied the service thrice previously when finally I connected with a driver who was close by, (Name - Rahul Kumar, Vehicle# UP79T7838, White Dzire)

15mins we waited for the call, when he didn't, we called him and his immediate question was where we want go.. after hearing about the destination. He declined to go and asked to cancel the ride instead.
I politely said if he doesn't wishes to go, then why accept the ride in the first place.

After which he started shooting and abusing Also threatened me to do anything i wish to.

This attitude left me fumming and I called the customer support but didn't get much assistance.
I disappointed the way Ola had dealt with my query.

I have not used postpaid but I am receiving calls from ola to pay the due amount which 8s in the name of sujatha. They are torturing on daily basis. I am receiving several messages from ola like this.
Your Postpaid ?475.00 amount is due. Heavy late fee will be added to your dues beyond 80 days from due date.

I told to the ola customer care that I have not used it. But they keep on torturing me

Pay now: https://tinyurl.com/sxcas6a

Please ignore if paid.

Trip Id : CRN[protected]

My fried booked an Ola out station round trip to Nandi Hills from Marathahalli on 26th Dec 2020. Start time 5:00 AM and End Time 12:00PM. The app was showing fare as an amount of 2250.

When we reached Nandi Hills, driver said that its one way trip. Now when we returned back to Marathahalli around 12 PM, the bill amount was 4557. Its a clearly fraud and loot of Ola Cabs and their driver.

Its a clear case of cheating their customer. If the app shows 2250 for round trip, how they can charge double.

I request everybody, not to take Ola Out-station ever. In fact I will suggest not to use Ola at all. Worst Policy. Customer care Never Respond. Its just a big loot. Seems that in COVID, they lost all their business and because of that they have started looting customer to feed their employee.

DEAR CHADRASHEKHAR,

CRN[protected] dt..02.20.2020.

refer to your email wherein you have mentioned that Rs.440 will not be refunded back.This is simply ridiculous, as you have taken more then one and half month to agree to refund the excess Rs.440 wrongly charged to me and due to delay, you have imposed penalty of Rs.100 + Rs.100 for delay in payment.The delay was imperative due to delay in response from your end.We are no where liable to pay the penalty due to your fault ad delay in refunding our Rs.440.

Secondly, as Rs.440 was charged to our OLA money account, so Rs.440 should be refunded back to same OLA money account and I m not interested in giving you my bank account number, details and cancelled cheque details.The amount should be refunded back to my Ola money account along with Rs.200, for the penalty charged.

Till such time, the charges are not reversed, we will not be making any payments and we are liable only for making payment for the rides taken by me, except Rs.440 and Rs.200.

IN case of any further delay from your end, will lead to non payment and you will be responsible for the same and I will escalate the matter to CONSUMER COURT for harassment and extra charges levied to us. IN the mean tie, advise your tele marketing to stop harassing us with so many phone calls for payment.

Hope you will do the needful.

regards,

Yash Jain

[protected]

Hello! This is Dr. Fathima Zahra from Bengaluru i am also facing the same issue every other day Ola guys are harassing that they will take legal action for non payment for the ride which i have already paid by cash. Has anyone got legal notice till now ? or this is a new way of making money. The problem is our system is very corrupt. we the common people have no one to help us. We face these issues everyday and there is no one to correct this. Kindly let me know how to solve this issue. The government is pro corporate and against common man which is very sad.
This is the message we get "Our Executive will visit your residence to get a signature on the notice.
If you're unavailable they can also get your neighbor's signatures and your case will be closed.My excutive visiting your home address"

Hello! This is Dr. Fathima Zahra i am also facing the same issue every other day. Ola guys are harassing that they will take legal action for non payment for the ride which i have already paid by cash. Has anyone got legal notice till now ? or this is a new way of making money. The problem is our system is very corrupt. we the common people have no one to help us. We face these issues everyday and there is no one to correct this. Kindly let me know how to solve this issue. I have all the details of the ride taken and the complaint mails sent to Ola.
This is the message we get only on our phones not mail "Our Executive will visit your residence to get a signature on the notice.
If you're unavailable they can also get your neighbor's signatures and your case will be closed. My excutive visiting your home address"