Ola Cabs / Ani Technologies — cancellation of ola cab booking by the driver

Address:

Howrah, West Bengal, 711409

Dear sir/ma'am,
I (Ms. Anuja banik majumdar, age: 28+) regret to inform you that yesterday (16.09.2018) i had a worst experience with ola cab at salap high road, howrah. Very often i take ola cabs but never experienced this kind of problem. Last night i was not feeling well when i was returning from my friend's house. So my friend decided to book the ola cab so that i could reach my home safely & smoothly. According he booked the ola cab from salop high road, howrah to chaital para, bally, howrah and called the driver immediately to let him know the exact location. But the driver disconnected the phone and cancelled the ola cab booking. Again my friend booked another ola cab and unfortunately same thing happened by that driver also. At that point of time i was facing serious health issues and couldn't manage ola cab to reach home safely. It was very risky for me to catch shuttle at 8:45 p. M. From the area like salop high road as i am a lady. Me and my friend became helpless. At last i had to board in a crowded bus and somehow reached home.
I hope you would realize my pain and you would take necessary action for those two ola cab drivers asap.
I am sending you booking details for ola cab:-
These below given booking were done from my friend's number (Mr. Priyo parui, mb. [protected])

Booking no. 1:-
Time: 8:48 p. M.
Crn no. [protected]
Car: prime seden white dezire tour
Driver name: sanjay kumar
Mb. No. Of driver: [protected]

Booking no. 2:-
Time: around 8:48 p. M.
Crn no. [protected]
Car: prime seden white dezire tour
Driver name: satyendra kumar
Mb. No. Of driver: [protected]

Regards,
Ms. Anuja banik majumdar
E-mail: anuja. [protected]@gmail.com
Mb. [protected]