Ola Cabs / Ani Technologies — cash paid to driver and ola postpaid amount deducted for the same

Address:

600095

Hi Good morning,

My name is Balasubramanian A and i am from Chennai, I have booked a ride for my relative on Sun, May 05, 09:40 PM with OLA cabs and the payment they have charged for the ride was 490 rs. Once the ride was completed the driver has charged with cash of 490rs with my relative, My relative has paid the amount as they did not know that the amount was paid through OLA postpaid from my account. 1 week later i got a message from OLA stating that you need to pay the postpaid balance to avoid the late fee and till date they have charged around 510 rs with late charges fees. I have spoken with OLA customer care and they have confirmed that the complaint should raised within 3 working days to get the refund amount. And my question here is: I know that the amount has deducted from my postpaid account and driver also know the same, But how could he collect the amount from the passenger since the amount was already paid. Passenger has thought that the amount should be paid in cash as driver asked them for the money, At the same time i thought the amount was paid by the postpaid account. The issue was from the driver side and he gave the false statement to the passenger and looted the money from them at the midnight. There is no proper response from the OLA side and no action taken to the driver side. Why should i need to pay the charges twice with the late fee amount?

Driver details & Ride details:
Driver name: Saravana Kumar L
Car detail: Chevrolet Beat (TN09 CH 2711)
Invoice ID: DIFHTUKXX130444
CRN: CRN[protected]

Kindly take action ASAP to refund my amount and this should not happen to anyone again. People are leaving simple these kind of cheating act, But i need to react to avoid such kind of things.