Ola Cabs / Ani Technologies — Charged 2 times for a single ride - CRN[protected]

naaga.wip

from Visakhapatnam, Andhra Pradesh

Address:	530041
Website:	www.olacabs.com

I took ride on Oct 5th. For the first time I have loaded money to "OLA Money Wallet". Ola cab driver asked me ride amount and I have paid same. I did not get sms notification for amount debited from app after my ride was done. I have already told to the driver I have ola money in the wallet. But cab driver forced me to pay ride amount immediately. I have paid the amount.

Today I took the another ride, but there is no money in the wallet. I did not get any sms or notification like amount will be debited automatically. But driver should know this right? I have already told him I have money in the wallet.

They have charged 2 times for a single ride. I have called up customer care and asked them to return my money to the wallet as I have already paid to the driver.

Please have a look into this issue and return my money to the wallet? why should I pay 2 times for a single ride? please ask your cab driver for the ride money.

Thanks

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Oct 12, 2016

Updated by naaga.wip Ola is not responding on my issue...there are lot of issues with ola app. Unnecessarily they charged two times for a single ride.
Here is some issues with app:
1. Location will not point correctly in all times
2. Recently I got a offercode VIZ75 (this means we can ride any ware with in city limits with 75, I took 2 rides in a same day with offer code VIZ75. I got some discount on overall ride only. I called up customer care before taking ride, they said my location was with in city limits) VIZ75 is an fake offer code.
3. I booked ride in advanced, but in last 15 minutes simply they are saying sorry sir we are unable to send cab? why don't you inform before 1 hr / earlier. We might have depending on your cab right?

Thanks,