Ola Cabs / Ani Technologies — double charge once through upi and cash

Address:

Gulab Nagar Rd, Urmila Society, Pune, Maharashtra, 411043

I was charged twice for a trip once by upi and cash. Now even after providing all relevant documents like bank statement, transaction message and letter from my confirming that beneficiary has received money. Still ola people keep denying to refund states i never paid them which is not true. Now i have been chasing them but not getting resolution

On sun, jun 23, 2019, 16:56 sandy_05102008 wrote:
Hello mr agarwal,

Niether you nor team has reverted back to me.

This is really disappointing.

On fri, jun 21, 2019, 21:46 sandy_05102008 wrote:
Hi ola team

Here is another proof of payment.

Please refer to attachment email i received from citibank.

Regards

On fri, jun 21, 2019, 12:14 sandy_05102008 wrote:
Mr agarwal

I received a call from your team yesterday. Your executive asked me for 24hours which i gave. Today he called me stating i did not pay ola on 4th june. I asked him to check my bank statement again.

He then agreed there is upi transaction but he kept denying that ola has not received any amount from me.

I then spoke to him manager today (Vikram) who now has asked for another 24 hours which i gave him.

I am sending you this email to just keep you updated and also attaching latest statement of my account showing i did not receive any refund yet.

I must say this mr agarwal your customer service is really poor.

Password sand16dec

On wed, jun 19, 2019, 21:30 sandy_05102008 wrote:
Mr agarwal

I have been chasing your team for my refund which i have received yet. Its been more than 15 days now that amount was debited from my account.

I was told to wait for 5-7 biz days which i did and there after replied to email with my bank details but since then did not hear anything from you team.

This is really poor service at your end.

I never wanted to email you directly but your team left me with no option.

Looking forward to hear from you.

Regards
Sandeep

On tue, jun 18, 2019, 18:09 sandy_05102008 wrote:
Hello ola team

Kindly provide an update on this

On wed, jun 5, 2019, 14:27 sandy_05102008 wrote:
Hi ola team

Here is the screen shot of message which i got post deduction

Regards

On tue, jun 4, 2019, 17:52 ola support wrote:
#- please type your reply above this line -#
Your request (Ticket[protected] has been updated.

Mohamad rokshad rafique raen (Ola cabs)

Jun 4, 5:52 pm ist

Hi sandeep,

Thank you for contacting ola.

We would like to request you please provide us bank statement copy or screenshot of transaction which was deducted for the ride.

The information will help our team in assisting you more effectively. We’ll do everything necessary to address this at the earliest.

Awaiting for your response.

Thank you,
Mohamad rokshad raen
Ola support

[olpygp-4984]