Ola Cabs / Ani Technologies — Double charged by the driver

Address:

Bangalore, Karnataka, 562125

On Monday Jan 2016 9:15 pm I took a shared ride from Koramangala (my office) to Sompura gate (my house). The Taxi Details Are

Driver Name : Rakshit H N( This was the info passed on to me, whereas it was driven by a different person)
Vehicle Number : KA-11-B-0914
Contact Number: [protected]

I had balance of 200 Rs. in Ola Money and I had never used Ola money before.

When reaching the destination I asked him how to make the payment using ola money. He said I can't and asked me to pay 215.

I paid 220 and departed with him. Later I found that Rs 200 which i had in ola money is also been deducted. And Driver has cheated on me.

When I took the same to OLA Customer care, they told they can't do anything and advised me to be careful next time..
I will be carefull but how does it take away their responsibility of my money with them?