Ola Cabs / Ani Technologies — driver and customer service

Address:

603001

Dear ola team

As discussed over the mobile yesterday 6 times with your customer service about the booking with mr. Prathap a – crn [protected] going for vs hospital (Cancer institute for an emergency admission) who has stopped the vehicle within 50 metres from the pickup point demanding money in spite of informing him it is paid through ola money.

He was aware that he is having a cancer patient aged 85 years+ and he didn’t even cancel the booking, so that we can make another booking (Ongoing ride cannot be cancelled by the customer) and made us to wait at road side for more than 1 hour to cancel because of which we didn’t reach the hospital which was the final drop point (Vs hospital).

I called up for the support immediately by the way he behaved at 9.33am, 9.44am, 9.53 am, 10.10 am, 10.28 am but none of you supported to arrange another cab or none of you supported to convince the driver and take the car. All call recordings are available, every one asked for 2 mins time and none got back to me. At last i presses emergency button so that the driver cancelled the booking.

Now in spite of all this, i have been charged rs.992, i called up the support team again at 1.52 pm, but the support customer executive says only 905 will be paid. Why i should bare 87 rupees for a destination which i didn’t require to travel?

On top of that my booking price was rs.1111; the next booking which i booked was crn [protected] -10.28 pm –was also charged rs.1215/- which is 105 extra than previous ride and we reached late by 1.30 mins than the appointment time.

Your app takes donation for cancer patient – when you can’t deal with a patient who is going to cancer hospital, is this money going for right cause?

We have been forced to stay in hospital, be admitted to show to the doctor next day. Treatment may start today or tomorrow. This has caused huge uncomfortness to the patient and all o[censored]s went through a trauma, is this way ola deal with customers.

Telling sorry, telling sorry for inconvenience is easy, will you get back us to forget our uncomfortness, we were worried since the patient was also suffering with critical illness of heart attack, if something would have happened, who should be blamed and now who is going to pay the difference and hospital charges, because of ola mistake.

The following things has to be paid by ola services

1. Rs.992 wrongly charged

2. Rs, 105 excess paid than the 1st booking, difference of money paid due to your cab driver problem.

3. All hospital expenditure of the patient for the careless behaviour.

Expecting a speedy reply from the decision making team of ola.

Regards,

Kamal kishore

[protected]