Ola Cabs / Ani Technologies — drivers cancelled booking 4 times today from airport

Sivaramakrishnan Suryanarayanan

from Delhi, Delhi

Address:

Villa #424 Phase 2, Avenue 9, Adsrsh Palm Meadows,, Villa # 424, 560066

I came by indigo flight from jaipur around 10.45 pm and came straight to the ola cab center for booking for a ride to my home. Four times the booking was confirmed but the drivers cancelled the pick up. When we cancel a ride you charge a fine and collect the money but what is the cost of inconvenience caused to the customer due to the driver cancelling the ride and how would you compensate the customer. I am a senior citizen and i had to wait till 12 midnight to get my ride. The whole thing is getting very unprofessional and causing hardship to the customer. Please take action to bring in a robust system with greater accountability.
Suryanarayanan

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Nov 25, 2019

Updated by Sivaramakrishnan Suryanarayanan came by Indigo flight from Jaipur around 10.45 pm and came straight to the ola cab center for booking for a ride to my home. Four times the booking was confirmed but the drivers cancelled the pick up. When we cancel a ride you charge a fine and collect the money but what is the cost of inconvenience caused to the customer due to the driver cancelling the ride and how would you compensate the customer. I am a senior citizen and I had to wait till 12 midnight to get my ride. The whole thing is getting very unprofessional and causing hardship to the customer. Please take action to bring in a robust system with greater accountability.
Suryanarayanan

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