Ola Cabs / Ani Technologies — drivers running side business and cancelling rides

Address:

New Delhi, Delhi, 110035

On 05 may 2019, at 0745h i had booked an ola cab at sarai rohila railway station delhi, drop destination was greater noida. The vehicle booked was rj32 ta 1913, driver name rajkumar dhanka. The driver was already in station parking but refused to take my ride unless i cancelled the ride and paid him the fare separately. I had to wait for 10 mins and my ride was automatically cancelled.

Next i again booked the cab around 0755h, another cab dl1r tb 5263 driver name rakesh was booked. He lied that he is 30 mins away inspite of gps showing him in location, maybe he didnt want to go to greater noida. Then that ride was cancelled and i was charged rs 50 for cancellation!!!

Ola your service in delhi has hit rock bottom. Drivers cancel rides, leaving passengers in lurch, drivers make you cancel the booking and pay them directly and they have no fear of any punitive action from you end. I missed my connecting train today thanks to your inefficient service. If thw issue is not resolved here, i will take you to court.