Ola Cabs / Ani Technologies — Duplicate payment for ride - both olamoney deducted and cash taken

Address:	122002
Website:	www.olacabs.com

Dear consumer complaints team,
This occurred on a ride from gurgaon to greater noida friday evening between 8:30 and 10:45pm. The trip fare amount was rs.1, 282 and payment method was olamoney. However the driver insisted i had selected cash payment and also charged wrong amount of rs.1, 510.

Further details
I had been trying to get a cab for about 30 minutes when i finally found someone willing to take me. Obviously i was relieved, and the driver seemed nice enough at first. Then after the trip started, he told me that i had selected cash payment. I was surprised as i was quite certain i had selected ola money. I tried to verify this on my end, but unlike in the uber app, ola does not allow you to check your selected payment method once the trip has started.in any case, i figured that as is standard practice the driver would show me the final fare amount and payment method on his device when the trip ended. When i arrived at my destination however, the driver informed me that he could no longer show me the trip details on his device as the trip had ended! I tried to check on my phone but was unable to view the invoice notification we get at the end of a trip because the trip was still showing as ongoing on my app! I waited for 10 minutes with the driver before i finally got out. Then the moment i stepped into my house i got the notification that i had selected ola money and the fare amount had been deducted from my account! Clearly the driver had kept the trip going so that i would not be able to see that i had actually selected electronic payment! Furthermore, the driver had actually collected an extra rs.300 above the fare amount! When i filed a complaint with ola, they came back to me 2 days later saying that upon 'further validation' i had actually paid via ola money and not cash therefore they would not be able to process my refund. When i called them up to find out what kind of 'validation' they had done, they said they spoke to the ola driver! In other words, they validated my claim by speaking to the very same person who lied and cheated me! I have been chasing ola customer support for almost a week now with no success. I even tried contacting the driver partner myself on his registered number. He confirmed his identity when he initially answered, but when i confronted him about what he had done he said he was someone else and denied any knowledge of the trip or even driving for ola! Far be it for me to get my money back, what really makes me cringe is that ola have taken no action against this driver whatsoever, and he is still driving around running his scheme on other unsuspecting travelers. I urge you to take the necessary action, ola is acting very irresponsibly at the expense of its customers and this cannot be allowed to continue unchecked.

Sincerely,
Shikhir goel