Ola Cabs / Ani Technologies — excess travel charges

Address:

122017

Hi

I booked Ola Rental for my father on 4 Oct 2019. Since my father wanted to travel from my house(H No 690B, Sector 23, Gurgaon) to Mini Secretariat and come back which is approx. 10 Km(one side) and travel time is 20-25 min(one side). I opted for Ola Rental mini for 2 hours and 20 Km which would have sufficed my requirement.

Ola has a process of giving two OTP for any rental booking. One OTP is used for starting the ride and another one is used for closing the ride.

Now my cab arrived at time, took my father to destination(Mini Secretatriat, Gurgaon), returned back to my house(H No 690B, Sector 23, Gurgaon) and dropped my father from where journey originally started(H No 690B, Sector 23, Gurgaon.

My father started the ride at 10.05 AM and used starting code. He was back to house by 12.00 noon and shared closing code to the driver.

Now the driver took the closing code but did not close the ride. I came to know same when I got Ola Money alert that Rs 1, 342 has been deducted from my Ola wallet at 1.23 PM.

Closing location of this trip was Mahatma Gandhi Marg, Block A, Ganga Vihar, Sarai Kale Khan, New Delhi

I immediately contacted Ola customer care and explained them whole issue. I also made them to talk to my father to emphasize that my father is at house and not in Delhi and Driver has misused my Ola Walet and used my money.

Ola representative told me that my complaint has been registered and they will resolve this asap.

I got revert from Ola on 8 Oct as below -

Hi Deepak,

Thank you for contacting Ola.

We are sorry to know that you have been charged without reaching your destination for the ride CRN [protected].

We have validated with the partner and found that you were dropped at the correct location. Hence, we regret to inform that we are unable to process any refund in this scenario. We request you to please reach out to us immediately for such issues.

With this I am overcharged with no fault of mine. I have no control to close the ride on my own since its only with Driver to put the close and close the ride.

I should have been charged Rs 399, but charged Rs 1, 342.

I want my excess charges of Rs 943 to be reimbursed asap and Ola process to be strengthened so that customers are not fleeced of their hard earned money.

Driver name is Basant Kumar
Ola complaint no (Ticket[protected]

Let me know in case any further details required.

Regards

Deepak Rathi
[protected]