Ola Cabs / Ani Technologies — Extremely Unsafe Ola Ride No Action Taken by Support

Address: Kalamboli

I booked an Ola cab for my aged parents, and the experience was shocking and completely unacceptable. The cab had a broken window, glass pieces inside, and was in a very messy condition. Midway through the journey, traffic police stopped the driver because he did not have a driving licence or proper documents.

Even after this, the driver forced my parents to pay the full fare (₹711) and asked them to book another cab on their own. Being elderly and not familiar with mobile phones, my parents were extremely stressed and struggled to reach the station on time.

What’s worse is that Ola support refused to take any action and denied a refund, even after such a serious safety issue.

This is unacceptable. Ola must take responsibility for passenger safety, especially for senior citizens. Extremely disappointed.