Ola Cabs / Ani Technologies — fraudulent transaction to wallet by fraud call

Address:

Kolkata, West Bengal, 700006

On 16th october 2017 my sister got a fraudulent call from phone#: [protected] where she was informed about a debit card lapse period for which they needed a otp, it was unfortunate that she provided them the otp and thereafter a transaction of 10000 rupees happened in the name of ola cabs. I called the service centre for ola cabs and immediately raised the concern and blocked the wallet as they asked for the first four and last two digits of the debit card. Then she lodged a complaint in the cyber crime cell lalbazar kolkata police from where she was told that the complaint was emailed to all cyber departments including [protected]@olacabs.com. After arround a week on asking ola about the refund they are saying that we are not able to provide any update on this.

Please find the details below:

Debit card:
First four digit: 4592
Last two digit:40

Date of fraud call: 16th oct 2017.
Amount : 10000 rupees

Regards,
Biprajit dutt

On behalf of sharmistha dutt.