Ola Cabs / Ani Technologies — giving long route during driver at his trip package

I had booked ola "prime sedan" from mahadevapura to bengaluru city railway station recently. The map shown on ola app was 16km & rs. 342 as charge.

When driver started the trip he said ola is suggesting a new route with less traffic and shorter time. We haven't noticed that it was 24km distance (Later after journey driver mentioned they (Ola) do this when we are two trips ahead to finish our daily trip package in order to make us drive longer). But this was very disturbing and frustrating that when we arrived the destination the charge was = rs 453.

We were not satisfied with the service.in order to save the money ola india is cheating the passengers. I would request this as serious complaint as many time i have faced the same that driver suggests he knows the route and trick by taking traffic as reason.

This is many of friends complaints too. I am not sure if i need to post the trip id here as this forum is public and can harm the driver who gave the details too.

Regards,

#stopola