Ola Cabs / Ani Technologies — harassment by the ola cab service providers

I had booked a ola cab from delhi to jaipur on 23/06/2019 at 230 pm. At 1 pm, the driver namely mohit, crn[protected], vehicle no-hr 69 c 1894 had contact me and asked the ride details. I provided him all the details about the no. Of passengers, pickup address etc. The driver asked me if i can come right now, then i told him don’t come now and come at 2.30 pm only because i have also booked another ola cab for jaipur at 230 pm for my other guests also and they can also start at the same time. He told me to cancel another vehicle and told that he has another vehicle of his friend and they both can take us in two vehicles from delhi to jaipur. I refused him and told him to come down at 230 pm. At 2.30 pm, driver with ola cab namely mohit came to my pickup destination. There were only 3 persons to go to jaipur with small luggage as they came to my graha pravesh cermony for 1 day only. We asked him to open his car dicky for keeping luggage, and he refused to open the dicky and started arguing with us that you have booked a mini ola cab and its not allowed to put luggage in dicky. More over he had not having any carrier on his vehicle also. We requested him but he rudely told that you can cancel the ride. And also started threatening us that my sister is asi in delhi police and i will put you all in jail. By listening this i called pcr. Pcr came and her sister (Asi in delhi police) contacted the pcr asi on duty and started apolising to asi on duty pcr and ultimately apoliged me too and on her request i told pcr to let the driver to go.in between the ola cab driver cancelled his drive and penalty of rs. 150/- was imposed on me. I had not cancelled the drive of my own and how it can happen that penalty has imposed on the customer if the cab is cancelled by driver himself.

In the mean time, i also approached to ola customer care also and narrate all story. A lady from ola customer care listened to me and told to investigate the matter.

On 24/06/2019 at 2:31 pm, one person from ola customer care services namely mr. Suresh kumar (Tel no-[protected]) approached me and told that i am investigating the matter on the complaint lodged by you on 23/06/2019. I again narrate him the story and he told that its not mandatory that carrier is to be provided on the outstation ola vehicle and further advised me to lodge fir with police, and started taking the side of his own ola cab driver instead listening to me. I told him that i approached to the ola customer care and don’t advise me what to do or not and asked him what action he has taken on my complaint as ola cab service provider. As a customer i was harassed by the ola cab driver mentally as well as he tried to defamed my image in front of myr locality people stating that his sister is asi in delhi police and put us all o[censored]s in jail and also harrassed by the ola cab service by imposing the wrong penalty of rs. 150/- on me as the ride was cancelled by the driver but not by me. It totally seen that the ola cab service is trying to hide their own people instead punishing the defaulter staff and trying to prove the customers are wrong. This kind of treatment by the ola cab driver and the staff is totally injustice to the customers. I was totally harassed by the driver as well as staff of the ola cab service which have disturb my mental agony. I request the compensation of rs.2 lakh from the ola cab service as well as cancelling the driving license of the ola cab driver namely mohit. Vehicle no - hr 69 c 1894 who has not only harassed me but tried to threatened me in front of my locality people further defamed my image. I am enclosing the photo graphs of the ola cab as well as driver. Strict action should be taken on the ola cab service including the cab driver mr. Mohit and the investigating officer mr. Suresh kumar who is not doing his duties properly and mis guiding the customer. You are requested to give me the feed back at earliest.