Ola Cabs / Ani Technologies — I did not cancel the ride still I had to pay fine

Address:

Aurangabad, Maharashtra, 431001

I booked a taxi in pune from pimpri chinchwad. Called driver myself but he said he is not able to reach our location( no knowledge about the area). I waited long but did not cancel the ride. Then i asked brother to book another ola from his phone and in fact used that cab to go to sinhgad road. Next day i wrote to support that i did not cancel the ride as i had received the intimation for fine.
When i was in aurangabad i again hired ola and was fined rs 50 for this cancellation done in pune. This is illegal.
I did not cancel the ride.