Ola Cabs / Ani Technologies — last minute cancellation and incomplete service

Hi sir,

I would like to log complaint against ola cab services.

I had made an advance booking for my parents on 31st may from home to railway station. At the last minute the cab driver didn't turn up for up for the pick up. This is such a big inconvenience as we had to make other arrangements to catch a train.

I booked another cab immediately and that brings to 2nd complaint. The cab driver has refused to drop at the desired location. He has dropped my parents away from station when it was still raining stating that cops are doing some checks for all cabs and he wants to avoid.

Both the booking details are attached.

I had shared my feedback on ola app but there absolutely no response from ola
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Last more than 1 week I didn't not get any out station ride's from Ola company and its not good. So if you check my records I have very good performance but after that I didn't get out station ride's from your ola company...pls check and send me information on my WhatsApp number+91 [protected], , Jalandhar City, Punjab, India
Today I have booked ola cab and during booking it's shows 4 min timing.after that I was waiting for 25 minutes.then driver asked me to cancel the ride.it was so horrible experience.ola official should take strict action against that driver and update me also.

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