Ola Cabs / Ani Technologies — last minute cancellation

Website:www.olacabs.com

This is a complaint against ola cabs. Ola micro crn [protected] i had booked a cab in the morning before to pick my uncle from jubilee at 6.30 on 1st april 2018. The cab was booked and confirmation was given and scheduled. I spoke to the driver 10 minutes before the time and asked my uncle to wait where driver told me to wait and at last minute the driver cancelled the cab. They shamelessly did it.
[protected] narsimloo was the driver with car 8360

My uncle is patient of diabetes, bloodpressure and just released from hospital.
Because of this i had to run to pick him up at jbs which is 50 kms from my house and get him from there

Ola cabs is most inefficient useless unreliable service. How can they schedule a ride and cancel without an alternate. And most times they cancel and force the users to book a cab at very high prices later...

I claim 5000 for the double expense i had to bear and the anxiety of travel i had to put up with because of ola
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Apr 03, 2018
Updated by Manasi Agarwal
there were no alternate cabs for next 2 hours in OLA on that day near JBS. The driver asked us to wait at Indira gandhi statue and we waited still driver did this to us
Complaint comments 

Comments

Last time it was not our fault we had not cancelled the ride so y should i pay fr it
u ask to that bastard what he done last time your driver had told that he cannot able to come because he had some urgent work so he made us stand for 1 hour near ulsoor police station
I booked ola on 24th, and got booking confirmed, but driver didn't came to me, but driver had other customer with valid otp ( as he said),
I talked to him, (I've recording), and he said that he has other customer
then I booked other cab,
Where is my fault, why should I pay, while I'm using ola regularly.

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    Ola Cabs / ANI Technologies Phone
    +91 80 6735 0900 [Regd Office]
    +91 80 4665 5300 [HQ]
    Ola Cabs / ANI Technologies Address
    Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore, Karnataka, India - 560034
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