Ola Cabs / Ani Technologies — misbehave and abuse of ola driver

Address:

New Delhi, Delhi, 110074

My sister booked a cab from malviya nagar to chhattarpur, new delhi. The driver stopped in midway and asked her to pay and go her own on friday night. She requested several times (Saying bhaiya aap map se destination per chod do, main 50/- extra de dungi) but he tried to abuse her. She got off the cab and then people gathered and they suggested to call the police. The driver ran away without taking any money. She informed about it to the police and ola. She came back home with an auto. The driver later (After 2-3 hours) called and tried to abuse then she handed over the phone to me. The driver abused me as well (Extremely bad words-gaali). I have attached the conversation i recorded.

Why did ola not take action immediately that he abused us even after 2-3 hours of complain made? Had ola taken care the action right away. The driver would not have abused us all family.

We need the action to be taken asap.

Driver name:- imran khan (Israr)
Driver phone no:- [protected]
Osn:- osn[protected]
Ola sharing cab from malviya nagar to chattarpur new delhi