Ola Cabs / Ani Technologies — Misbehavior by ola employee - poonam devi

nipunmittal

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 110091
Website:	www.olacabs.com

I book OLA share for my mother on daily basis. Yesterday (2 Nov 2016), when I booked OLA share from my OLA SHARE PASS, the fare was 80 from my home to my mother's office. For the same route and exact same share pass, the fare charged to me was 102. The difference in distance in the map and invoice was about 4.9 kms which is impossible because everyday the distance charged between my home and office is about 11 kms. When I called up OLA, the employee POONAM DEVI spoke rudely and misbehaved on question of logic. She went ahead and abused and in fact asked me to not use OLA and now that I have, she said it is my [censored]#* problem. She also said that they can't share the reasoning behind the difference in tariff over mail as that is against their policy (which in other words means that they know it is unfair and they can't document it). She was very brash and abusive to talk to.

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Nov 03, 2016

Updated by nipunmittal Despite repeated tickets and twitter complaints to OLA, the abusive brand and its employee was unapologetic to me. The issue is not as much of overcharge as of the illogical reasoning behind the overcharge. Also, the GPS even when directed by Google Maps can never give a deflection of 4.9 kms under any circumstances. Further, the abusive behavior by POONAM DEVI was avoidable and her instance on not documenting the reasoning is questionable on the ethics of the company. OLA APPEARS TO BE A DISHONEST BRAND SPECIALLY WHEN ITS EMPLOYEES PRACTICE SUCH FRAUDULENT BEHAVIOR.