Ola Cabs / Ani Technologies — My ride fare is higher than the estimated fare - CRN [protected]

Address:	Bengaluru
Website:	www.olacabs.com

This is regarding my trip vide CRN [protected].
I booked the trip where the estimated amount was shown as Rs. 324 and the payment mode was Ola Postpaid.
When the trip was ended the amount was shown as Rs. 341 (Rs. 17 extra) with below break up:
Bill Details:-
Your Trip - 325.28
Waiting Fee - 15.24
Rounded Off - 0.49
[protected]------
Total - 341

As payment mode was Ola Postpaid so the amount is already deducted from there.

When I seek support from app "Billing/Payment Related" > "My ride fare is higher than the estimated fare", it says "The fare shown to you before booking your ride was Rs. 324.0, which is the same as your final ride fare".

It clearly indicates there support is not at all in sync with the invoice generated as under Your Trip they made the amount as Rs. 325.28 instead of Rs. 324 (the app has technical glitch)

I tried calling them via app under option "Billing/Payment Related" > "I did not get my offer discount" where it shows options to "CALL US" and "WRITE TO US"
If I try to call it says number does not exist and if I try to write the app says "Something went wrong. Please try again later." This has happened several times.

Then I moved to Twitter message where they are claiming for waiting charges, and when I asked them to give me a clarity on the waiting charges that means for how long the driver need to wait and how the waiting charges being calculated they didn't turned up further.

I was in touch with the driver over call and once he reached the pickup point I boarded in the cab. So why shall I simply accept of paying Rs. 15.24 as waiting charges without letting me know how they calculated the amount.

I tried mailing to [protected]@olacabs.com; where it says to seek for support via app, and as per above clarification it's quite evident there app is not poor rather unable to provide support for my resolution.

I tried to reach Ola Cab via Messenger, they have credited Rs. 15 in Ola Money (not Ola Postpaid).
I further told them that the differential amount is of Rs.[protected]=Rs. 17 and they have to refund it to Ola Postpaid instead of Ola Money. But as usual they didn't turned up in Messenger also.

Since my payment mode was Ola Postpaid so they have already billed me for Rs. 341 and if I don't pay within their stipulated time they will levy interest on that. Furthermore, I don't have option to do a partial payment of Rs. 324 (the amount I am supposed to pay only).

I don't have any other known way to reach out to OLA. And this is really unexpected that you can't reach to the support team in real need.

The reason for writing it down here is because I am not going to pay any penny more than Rs. 324 in Ola Postpaid, and for the delay of payment Ola itself should be held responsible not me.

I think I tried my best but that's all I could have done.

Screenshots provided:
1. Can't write to them, getting app error everytime
2. If writing an email, they are auto-responding to connect with them via app which never works
3. They have refunded Rs. 15 in Ola Money, they should have refunded Rs. 17 but in Ola Postpaid (not in Ola Money)