Ola Cabs / Ani Technologies — Ola cab extra charges

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Consumer Complaints

On 6th nov 16, i booked ola cab from t.Nagar to tambaram. And it was confirmed at 12.09. I called the driver at 12.09, 12.10, and 12.11 but driver declined to pick me. So i cancelled and booked another ola and he picked me at 12.16.

I paid rs.306 [ paid 310 due to no change]. But ola bill mailed to my email was rs.281/ . Ola message at 12.16 says rs.25 cancellation fee . Which was included in the ride without my knowledge. This is very unbecoming of ola cab and unfair trade practice.

On complaint, ola support says cock and bull story [ under the disguise of system working] and asked me to claim refund. I refused to claim by myself and asked the ola support to credit rs.25/- themselves for my next ride; as ola added cancellation fees in the ride without my knowledge, ola must credit themselves the excess amount collected, on my complaint.