Ola Cabs / Ani Technologies — ola cabs fraudulent monthly subscription

Address:	New Delhi, Delhi, 110048
Website:	www.olacabs.com

In april 2018, i received intimation on my ola app that i had been granted a free membership to ola select, evidently some premier service of ola cabs. No other information was provided, nor concurrence sought. I did not pay attention to this information, and did not use the ola select service whatsoever. On 18/05/18, i received an email stating the ola select membership had been renewed for 1 month against a payment of rs 499/- that had been directly debited from the ola money wallet linked to my ola cabs account. I wrote back to [protected]@olacabs.com on 19/05/18, pointing out that i had neither sought nor given concurrence to this membership, demanded immediate refund, and stated that i would move to protect my rights. There has been no response from ola cabs for the last 14 days. There is no escalation matrix provided by ola cabs, and i am constrained to knock on the doors of consumer grievance forums for redress. By changed kyc norms, i am also debarred from withdrawing money from ola money wallet until a cumbersome procedure is completed. This means that ola cabs will have continued access to my ola money wallet, and will continue to defraud me every month.