Ola Cabs / Ani Technologies — ola is in support of the auto driver who has not returned full amount for the change of 2000, hyderabad

Address:	Hyderabad, Telangana, 500036
Website:	www.ola.com

Date of the incident: 12 dec 2018

Client crn[protected]

Picked at 05:47 pm (Domino's pizza, himayatnagar hyderabad telangana)
Destination : 06:20 p[protected] super bazar saleem nagar malakpet)

Driver details:
Nenavath jagan
Ts11ub6434. Bajaj-re
[protected]

My wallet contained these notes (Two ₹2, 000, one ₹20, one ₹10)
I requested the driver to stop by a petrol pump to get the change.
I got it done for one ₹2000 note.

By the time i reached my destination lane, it was very dark, no street light was on, my phone battery ran down and the autowala said his auto's light wasn't working.

In the dark, i gave the auto driver a note to check the amount in his phone screen light, he blatantly said it's ₹500.
By the time i could see he turned off his phone.
He, in a hurried manner, asked me to give the ₹20 note, he knew i had as i showed him earlier for having enough change for the fare.

The fare was rs.120. The driver returned ₹400.
He panicked me to hurry literally asking me to get down fast as he got another booking to take.

It was only the other day i realized my other ₹2000 note is missing and all the four ₹500 notes lying in my wallet intact along with ₹400 change (He returned).

Since 13 dec 2018, i raised the 12 complaints with ola support via app (10 chats & 2 calls).
Every cc-executive requested me to wait patiently. Till now i'm waiting.

Earlier i had sent a dm on twitter, what came as a shock was... They are in support of their driver who had looted my money ₹1500 in total.

Twitter dm response:
"we have spoken to the driver partner and he claims he has not taken any additional money. Hence we would not be able to do anything here."

The irony is, will a thief ever agree he had stolen so instantly?

I gave ₹2000+₹20 =₹2020 - ₹120 (Fare) - ₹400 (Returned) =₹1500 (Cheated).

What ola isn't asking if i had given a ₹500 note, then how come i have all the four ₹500 notes intact in my wallet.. And for what he's given me the change for?

Is it difficult to understand that my ₹2000 has gone missing and the driver lied to me, taking advantage of the dark lane?

My request is kindly, please help me retrieve my balance amount of ₹1500 from ola hyderabad as they have failed me as a customer.
I totally blame ola for its driver's misconduct and for breaking my trust in its service.