Ola Cabs / Ani Technologies — OLA outstation charged twice for one ride

Hello,
OLA cab CRN [protected]
On 28th of November I booked an Ola outstation from my Home location(Salt Lake, Kolkata) to Baharampur(Murshidabad). The payment mode I have selected was cash. Upon reaching the destination when I asked the driver to stop the trip the driver said he can’t login into his ola mobile app as he forgot the PIN. Then the driver asked for cash payment as the payment method I had selected was cash. The driver asked for Rs. 4135/-. Hence, we paid him Rs. 4135/- in cash.
The fraudulent activity of the driver started after this. After some time, I have received a call from OLA support if the trip was completed or not, and I have told her that the trip was completed and I have paid Rs 4135/- in cash which was the selected payment method. Now I was shocked to see that I have been charged Rs. 4286/- in OLA money despite paying the driver in cash.
All of this incident has been reported to OLA support. OLA support has closed the issue stating that the driver did not receive cash payment without checking the fact from my side.
Then I had to do what OLA support was supposed to do. I have called the driver and he confirmed that he has received the cash and he will confirm the same to OLA support. Then again without confirming anything OLA support has again closed the issue doing nothing.
I am a frequent and loyal customer of OLA cabs. My ride history will easily reveal that. I never had any dispute whatsoever with Ola cabs.
Now my questions are
1. Why have I been charged in OLA money when I have taken a trip selecting payment method as cash which I have paid to the driver.
2. As the driver confirmed over phone to me that he has received cash, why are you not pursuing the driver to confirm the same.
3. Would any driver leave without payment for such a long outstation trip when the payment mode is cash.
4. After raising the ticket with Ola Support on 28th Nov, 2020, I had contacted them on a daily basis and I got only one answer OLA Support was unable to contact the driver. Then after 6 days on 3rd Dec, 2020 .Why was the driver unreachable for so many days. Does not this seem suspicious to you.
5. Why would I have to suffer for the fraudulent activity of the OLA driver partner.

Please look into this in a priority basis and refund the amount you have deducted from my OLA money post paid account.

Thanks,
Vaskar Mistri
[protected]