Ola Cabs / Ani Technologies — ola postpaid - unreasonable bill

Address:

Ernakulam, Kerala, 682018

My registered mob no [protected]. I am a regular user of your taxi services. I have current balance of rs.1036 in my ola money wallent but unfortunately i cant book my trips using my balance.
I have never used ola post paid and reasons not known to me i am asked to clear post paid balance of rs.1012. Whenever i try book a trip, i am asked to clear the balance payment for availing continuous service.
I have been continuously trying to contact customer care over no.[protected]. And always find it busy. Really # service.
Also tried over no. [protected] and find always busy. Even sent a sms to this no. But no reply.
Frankly, i have never come across such problem with any of service providers.