Ola Cabs / Ani Technologies — ola ride, booking from kolkata airport

On 11.06.19, after arriving at Kolkota Airport from Guwahati I tried to book an Ola cab to Hotel Fortune Park, Panchawati, Howrah. However I was unable to book the same using my mobile app as the location could not be found by the app. Then I approached to the Ola Booking counter inside Kolkata Airport. A lady in the counter informed me that cabs are available for the said destination. I asked the lady 2/3 times whether she put the correct destination or not. When she assured, I told her to confirm the booking. The estimated fare is Rs. 432.00, she let me know. Booking no. is CRN[protected].

I felt relaxed after sitting inside the car. I started the ride at about 3.42 pm and was supposed to reach the destination within 45 minutes.

When the driver told me that I reached Howrah station and I should get down, I was surprised. My destination is Hotel Fortune Park, Panchawati, Howrah and not Howrah Railway Station. But the driver let me know that the destination has been set as Howrah station. The story next was horrible, which I want to omit here as it will be very long. But if you want I can write.

Finally, somehow, I reached the hotel at 5.45 pm. It took more than 2 (two) hours to reach the destination which was supposed to be covered in 45 minutes. And I had to pay an amount of Rs. 1053.00 instead of Rs. 432.00.

With this complaint, I would like to request you to initiate the following actions immediately :

1. Enquire into the matter. Take strict action against the booking counter at Kolkata Airport who set a wrong destination (even after several repetitions) so that it never happens to any other passenger in future.

2. Refund my entire money as I had to waste my valuable time and had lot of troubles in this ride.