Ola Cabs / Ani Technologies — ola taxi package bookings

Address:

Bangalore, Karnataka

I booked a ride (2000rs package - 10 hours 100 km plan) with ola cab. The driver comes to pickup location and says he will not take up the ride (The ride was booked for my old aged parents and i wasnt going in the ride).

Called customer care - they say the money will be deducted for me even though its not my problem

Finally they dint take me through the ride + deducted 1600 rupees from my ola money.

I want a refund of full amount since this is not my mistake - or i want to escalate this to consumer court please someone help to guide me through the procedure for this.