Ola Cabs / Ani Technologies — Over charge by way of toll and parking charges then there were no tolls or parking fees

I have travelled in MUMBAI on fiday 5th Feb by Ola cabs hiring a cab for 3 hrs

My travel was as follows:

T2 to ITC Grand Maratha

ITC Grand Maratha to Hotel Ramakrishna, Ville Parle East

Hote Ramakrishna to Hotel Trident, BKC

These routes are not toll raods and there is no parking charges at either ITC Grand Maratha or Hotel Ramakrishna.

However I was charged Rs.240 as toll and parking charges apart from the regular charges for 3hrs

I complained promptly about the discrepancy by mail to their customer support. i have received a reply stating that the charges made were correct and asked me to refer to toll charges for Delhi roads.

I have replied informing that my travel was in Mumbai and not Delhi and i received the exact same reply from Ola for which i replied again.

There are no customer service numbers to contact and the reply i get to my complaint is vague and does not address my concern at all

Regards,

Raghu Prasad