Ola Cabs / Ani Technologies — Overcharged for an outstation ride 3 times due to wrong pedometer entry

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Ola

On Jan 25, I travelled from Mohali, Punjab to Shahabad Markanda, Haryana - which is a total of 75 KM. The estimated fare was Rs. 1113. Since tolls are closed, no toll payment was required in cash. I booked this cab by payment method "Ola Money Postpaid". When I reached the destination, the driver said that app is not responding and he would call me in case of any issues. After five minutes, I received a call from Ola representative that driver wants to end the trip and I okayed it since I had reached the destination. The Ola representative also asked me about the estimated fare which I told them as Rs 1113.

After a couple of minutes, I received a message that an amount of Rs 3609 has been deducted from my ola money postpaid account for my trip - which is for almost 250+ KM. I had multiple followups with the company as well as the driver about this. The driver said he has not told this much reading, but I am not sure if he is lying or not.

On Jan 28, I received a call again from Ola representative where they said I would be charged for 75 KMs only and rest would be refunded to me after his call. But I never received any refund.

Now today, on Jan 29, I received an email from company executive that they would not refund my money as the car meter reading is correct. They simply backed out of their statement that they made a day back.

How it is possible for a person to travel 250+ km in less than 1.5 hours in a CNG Alto car? I travelled from Mohali to Shahabad and I have proofs for that. Please help me get refund from Ola company and also compensation for the mental harassment I am going through. I have called them almost 20 times and sent several messages on support ticket, but they are not at all responsible. Please help me.