Ola Cabs / Ani Technologies — overcharged for my outstation trip

Address:121004

I book ola outstation from faridabad to rudrapur on 2nd june and return on 3rd june. It showed me estimated price of rs. 5900.
When i ended in trip, the fare was rs. 9800. I complaint this to the customer care, they told me that i have booked for 6 hr package and since i have crossed the timing, i have charged extra. They also explained that there is an option to select from 6 hr package or 8 hr package or 24 hr package. So i checked again on my app and saw there is no such thing on my app.
Now they are saying that i have entered wrong return time at the time of booking which i clearly remember that i have not.
Even the app stopped working the next day (3rd june) so i was not able to see the charges or make any change in my booking.
I feel there is a flaw in their app which they are using to make fool to customer and charge extra money.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Driver asked me to pay in cash only.. When I asked I have loaded it in Ola money he said that he wants only cash, and he told me to get down if I can't pay in cash... He was very rude.. I asked him that u can't ask me to get down... He said he can do anything... I want Ola to take strict action..
CRN [protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ola Cabs / ANI Technologies
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    3%
    Complaints
    9455
    Pending
    0
    Resolved
    239
    Ola Cabs / ANI Technologies Phone
    +91 80 6735 0900 [Regd Office]
    +91 80 4665 5300 [HQ]
    Ola Cabs / ANI Technologies Address
    Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore, Karnataka, India - 560034
    View all Ola Cabs / ANI Technologies contact information