Ola Cabs / Ani Technologies — payment fraud by driver

Address:

560093

Hi,

I booked a cab for my guests on may 15, 2018 (Reference no. Crn[protected]). I just realized on may 21, 2018 when we were casually discussing about something else that your driver collected a cash of rs. 300 while the trip charge only rs. 259 and that also was already deducted from my ola money account. I would have been okay if it had happened by mistake. But i don't think that was the case. I find this to be a fraudulent transaction because i was never told by ola that this happened and my money was not reversed. Also the amount he demanded was more than the trip charge. All this with my guests who visited us from a different city! Imagine what my guests would have thought when i booked the cab and let them paid the money. This is an extremely unacceptable level of service from ola. I request you to investigate this and take appropriate action immediately.

I reported this to ola on facebook, linkedin, twitter and also through their support email address. I got the same response from all of them. The response is, after 72 hours from the time of transaction, they don’t entertain these complaints. Is it fair? Is it okay to cheat a customer if he doesn’t get to know about it for 72 hours? I would have appreciated if the response said that they would investigate it and let me know. The outright rejection of my complaint doesn’t go well with the reputation that ola enjoys in the market. I would like to complain this to the highest level of ola management as well as any consumer forum that can look into this issue and force them to change an extremely customer unfriendly policy of this kind.

Thank you and look forward to your positive response.

Regards,
Bharathiraja r