Ola Cabs / Ani Technologies — payment made twice not refunded

Address:

411021

Hello sir/madam,

I had taken an ola ride on 13th april 2019. I was charged rs.147/- twice for a ride. Even after paying via google pay the driver asked me to pay in cash. I need refund of rs.147/- from ola.

I have proof of paid in cash and also via google pay. Screenshots attached.
I tried calling ola support, raised a support ticket #[protected] but did not get any refund. The transaction was successful. I also provided bank statement to them on request. But they say they didn't get the money.

It's been more than a month and still didn't get any refund. It's very frustrating to ask my own money back.