Ola Cabs / Ani Technologies — postpaid issue - cash paid to driver after consulting support team

I took a ola rental on 30/12/2019 in varanasi at about 7 pm we were group of 4 friends. Payment method was ola postpaid.

1. As soon as the ride started, the driver asked for cash payment for purchasing fuel. Despite telling g me that the payment was through postpaid, the driver threatened me and said he will stop the ride and drop me off. I tried changing the payment method through the app but wasn't able to. I called up the support team and the lady told me to call them back as soon the time of ending the ride and then pay the cash to the driver.

2. When the ride ended at about 1 am on 1st dec 2019, i called the support team following up on my earlier request. As told by the ola executive, i paid the cash to the driver, the guy put the phone on hold for validating the payment from the driver-partner and came back confirming the payment. Further, he said that within 72 hrs the money will be reversed from the post paid money and gave me the ticket number.

I seriously don't understand that 5 days after the incident they told me on my face that i didn't pay the driver in cash and since then it's been around 120 days and everyday they are threatening me by calling me 5-10 times daily and saying of legal action if i don't pay the amount. They further threatened me by saying that my cibil score will be impacted by them raising this issue to cibil.

I have been a long and loyal user of ola and ola postpaid and have always paid on time, did it bother them after seeing my credit history that why this time there is an aberration to the trend?

I am surprised to see such inhumane torturous attitude of ola and it's employees.