Ola Cabs / Ani Technologies — refund of money and compensation of the affliction - ola support ticket # : [protected]

Complaint details as follows:

1. I have booked rental ride on 29th nov from jp nagar 6th phase (Mnr residency) for 8hours - 80 kms for rs.1499/-

2. When driver arrived at pickup location, informed him drop location (School of engineering & technology (Set ju) - jain university, 5th km nh - 209 jakkasandra post, kanakapura rd, bengaluru, karnataka 562112) however ola app was not allowing to take this location is out of city limit

3. Driver acknowledged and he said give location manually, he took drop location in his mobile with maps location, informed that he would drop to respective drop location - didn't deny and accepted the ride to drop at above location and return to same pickup location and taken pickup otp. Passengers boarded the cab. All went well

4. Driver also informed that customers need to pay for nice road, i had to pay rs. 100/- cash so that ride can go via nice road with smooth journey

5. After riding 4.9 kms - 35mins. Driver calls me informed that he spoke to ola support, that as drop location is out of city limits, it will not be possible to drop @ prescribed drop location. I informed him it will be loss for me as ride was not completed, he informed ola will be charging me only 4.9kms hence gave him drop otp. Passengers were dropped near yechehahalli metro station

6. As passengers are non-kannada speakers and not aware of location details, they are not aware of ola pickup procedure, they got panicked and had to wait for 45mins and when i was trying to book outstation cab i got eta for 45mins cab pickup, so i had to pickup from yelchehahalli metro station as they will get confused

I have concerns as below:

1. Why driver has to accept the rental ride when drop location is out of city limits
2. Why driver has to false promises of dropping to prescribed location when drop location is out of city limits
3. Why ola is charging rs.1613/- for 4.9kms ride, which is not acceptable and frau-ding the customer by taking money from ola money, without any consensus

I have been beyond 5days, neither i received response or call back from ola. Or as promised by ola executive (Krithika) yesterday (3rd dec) neither i received call back from supervisor as she promised me that i would be getting call back within 4hours (On 3rd dec), which didn't happen until now.

Is this the way you address & handle customer's complaint, am completely disappointed with ola support and their promises not fulfilled not even once.

I need refund & compensation as follows:

1. You need to charge only 4.9kms & refund rest of the amount out of rs. 1621/- as off now my ola money balance is zero (0)
2. Calls & follow-ups which am doing from 29th nov until today
3. Compensation of the affliction, for the trouble which is faced during ola ride as mentioned above (Email sent on 30th nov), caused discomfort to the passengers and to me

Attached email correspondence with ola support.

Looking forward for the response, hopefully i will get resolution soon.

Ola support ticket # : [protected]