Ola Cabs / Ani Technologies — Regarding bill

Address:

Patna, Bihar, 800001

I am user of your ola and mostly using it. On 18 sep 2016 i booked ola micro cab at 12.05 from patna junction. The cab boy divesh kumar pandit called me and told that i am coming 10 min. At the time of booking it was showing 8 min time.

He came at 12.30 pm and my ride start at 12.33 by crn number is[protected]
And traveled 6.5 km. My bill was rs 190. When i checked the ride time was showing start at 12.05 and end time 12.49 pm. As per my thinking by bill ride time should start at 12.33 when i gave crn. And by bill should be calculated on 20 min time. Is this a technical issue. Or you calculate like that only or it was done by cab boy can you please let me know.

My registered mobile number is [protected] and email is [protected]@rediffmail.com. Can you help me on that