Ola Cabs / Ani Technologies — rude and uncooperative driver

Address:

Gurugram, Gurgaon, Haryana

Cab driver: pradeep
Vehicle: mini white swift dzire
Crn: [protected]
It was only recently that i started using ola services, and i found the service efficient and convenient, until this incident occurred on the evening of 11/09/2019 at approximately 17:50 hrs when i ordered for a cab via ola. According to the ola app in my phone, the booked cab was 7 minutes away from the pickup point (Medanta hospital, gurugram, haryana) when i received a call from the ola driver asking me for my location, to my surprise he was calling from the number which was not registered on ola. I replied by telling him that i was waiting at the hospital and when i asked him his location, he abruptly ended the call. I tried calling him back to verify his location (The number through which he called me[protected] but his phone appeared to be out of range. I did find it rather odd that he had to call me to confirm my location as generally ola drivers use the ola app to locate and drop of passengers.
Whilst waiting for the booked cab to arrive, the waiting period for the ola ride increase to 12 minutes on the ola app in my phone and since i was also tending to my ill mother i had decided to wait within the hospitals inner premises as it was scorching hot outside and the booked cab was still fairly far but i was constantly keeping track of the cab on my phone.
At 18:03 hrs, the same cab driver called me but also angrily shouted through the cell phone asking for my location, i replied back with the name of the same hospital and the ola app was still showing his vehicle at 10 minutes away from the pick up location. He ended the call and the cab ride whilst charging me 50 rupees on the next ride for cancellation. I was shocked by the rude behavior and action. This is absolutely no way to treat a customer and this rude driver has to be held accountable for his actions. My mother who had a major surgery had to go through all the trouble and mental trauma. For me it's just a matter of 50 rupees, but i took the initiative to write this complaint so that in the future no other patient has to go through the same ordeal that my mother unfortunately had to endure.