Ola Cabs / Ani Technologies — Subjected to smoke and abuse by co-passenger, ola does nothing

Address:

560102

On Nov 6, 2016, at around 11:35 pm, I boarded an Ola share cab. A co-passenger boarded the cab after 20 odd minutes. Then on began my harrowing experience.

Below is the complaint I sent to Ola to which they have not taken any action.

Today, I had the most harrowing experience in the share cab ride(Share OSN[protected]. My co-passenger - Pooja lit up a cigarette inside the car during the ride. When I asked her to stub it out, she refused and continued to smoke. Even when I told her that I have allergic bronchitis, she didn't relent. When I complained to the driver she started abusing me. I immediately asked the driver to stop the car and called Ola support. I explained the whole situation to them. They promised to arrange a call back from the supervisor, but I did not get any. On multiple requests from the driver I let the cab start again. But, through out the commute that lady kept abusing me. The ride ended and I called Ola support again, and this time the supervisor came online and I explained the whole experience. They have said they will get back with a response in 24-48 hours.
I was subjected to a constant barrage of derogatory and insulting language all because I asked her to stop smoking in the car. I couldn't even retort and defend myself as this was a delicate man-woman in a cab situation. I felt so helpless and took everything in and suffered silently. She even threatened to lodge a false misbehavior complaint against me.

Moreover, she was clearly in violation of the code of conduct / customer behavior as specified by Ola.

"General Customer behaviour while using transport service through CSP
You shall maintain reasonable behavior while utilizing the Services offered by the CSP.
You shall take full responsibility of Your items. In case of lost items during the journey, We will try to locate the items on a "best-effort" basis but We shall not be responsible for the same in case of any losses or damages arising out of such lost items.
You shall ensure that You will not:
Ask the CSP to break any Traffic/Transport/City Police and/or government rules for any purpose (especially reaching the destination earlier).
Pressurize the CSP to overload the boot space of the Vehicle with luggage. (The Customer shall not be generally allowed to use the seating area of the Vehicle for placing any kind of luggage); and
Request the CSP to halt at automated teller machines (ATM), shops, etc.
Consume alcohol and banned substances including drugs and psychotropic substances, smoke or consume any toxins while in the Vehicle"

I hope Ola takes this matter up seriously and not show any consideration for the gender and take strictest possible measure, including termination of her account with Ola. Because, any person irrespective of the caste, creed, religion and gender should be held accountable for their misconduct and assault on the other person (even if its verbal) and punished appropriately. No one else should go through what I have gone through.

Hoping for speedy response and justice.